Enterprise Monitoring and Operations|Req#4336

Description

The Enterprise Monitoring and Operations Support Lead is responsible for engineering, configuring, and overseeing the enterprise monitoring ecosystem, ensuring full visibility into infrastructure, application, network, cloud, and security performance metrics to support operational continuity and SLA compliance.

Location: Rockville, MD

Salary:  128K-150K

Clearance:  Secret or L Clearance

Responsibilities:

• Administer and optimize enterprise monitoring platforms overseeing server health, database performance, network throughput, storage utilization, Microsoft 365 service availability, and cloud resource metrics to ensure real-time operational awareness and SLA adherence

• Validate integration of infrastructure, endpoint, network, and identity logs into enterprise SIEM platforms ensuring accurate event correlation, alert threshold tuning, and comprehensive monitoring coverage across support areas

• Develop and maintain performance dashboards and operational reporting packages detailing uptime percentages, incident response times, resource utilization trends, and system health indicators for executive review

• Coordinate 24x7 monitoring activities ensuring alert escalation procedures, incident documentation within ITSM workflows, and response workflows are executed in accordance with operational standards

• Conduct trend analysis on recurring alerts, performance degradation patterns, and capacity constraints, implementing proactive remediation strategies to prevent SLA impact

• Participate in incident response bridge calls and provide technical monitoring data to support root cause analysis and executive briefings

• Ensure monitoring configurations comply with enterprise technical standards and cybersecurity requirements for audit logging and event visibility

• Maintain documentation of monitoring architectures, alert configurations, escalation matrices, and operational runbooks to ensure governance alignment and audit readiness

Requirements

Bachelor’s Degree; 8+ years relevant experience; analyze system performance; monitor application and infrastructure metrics; identify performance bottlenecks; recommend optimization strategies; support troubleshooting and resolution efforts; ensure operational performance standards are maintained.
Master’s Degree with 6+ years or Associate’s Degree with 10+ years of relevant experience may be substituted.

• Experience administering enterprise monitoring platforms supporting infrastructure, network, database, M365, and cloud workloads
• Knowledge of alert tuning, threshold configuration, escalation workflows, and incident documentation processes
• Experience integrating monitoring outputs with SIEM and incident response activities
• Familiarity with performance dashboard development and SLA reporting
• Experience analyzing recurring performance trends and implementing proactive remediation measures
• Experience administering enterprise monitoring and observability platforms (e.g., Splunk, SolarWinds, Dynatrace, Azure Monitor, SCOM, or equivalent tools) supporting infrastructure, network, database, and cloud workloads
• Preferred Certifications: ITIL 4 Foundation; Certified Monitoring Professional or equivalent vendor monitoring certification
• Clearance: Must be able to obtain and maintain the appropriate background investigation and credential required for access to organizational systems and facilities.

Clearance:
SECRET or L Clearance

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! 

Core Capabilities: 

• Advanced and Managed IT Services 
• Agile Software Development 
• DevSecOps 
• Cybersecurity 
• Health IT 
• C4ISR & SIGINT 
• Data Center Engineering & Operations 
• Engineering & Installation 

Why ActioNet? 

At ActioNet, our Passion for Quality is at the heart of everything we do: 

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters. 
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence. 
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation. 

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. 

What's in It For You? 

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? 

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: 

• Medical Insurance 
• Vision Insurance 
• Dental Insurance 
• Life and AD&D Insurance 
• 401(k) Savings Plan 
• Education and Professional Training 
• Flexible Spending Accounts (FSA) 
• Employee Referral and Merit Recognition Programs 
• Employee Assistance and Identity Theft Protection 
• Paid Holidays: 11 per year 
• Paid Time Off (PTO) 
• Disability Insurance 

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

********Direct Applicants, only.  No Agencies, No third-party recruiters, please********