Front Office Supervisor

Overview The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Responsibilities Supervise daily shift processes ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues, coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, and problems quickly and efficiently to maintain a high level of customer satisfaction and quality service. Build strong relationships and liaise with other departments, especially housekeeping and reservations. Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank policy. Benefits Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund. #J-18808-Ljbffr