Binance Accelerator Program - UX Researcher (Non-technical)

Binance Accelerator Program

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Team Introduction

The Central Product Team at Binance is where innovation meets user experience. We're shaping the core platforms and services that support Binance's global ecosystem, optimizing user interactions, and enhancing operational efficiency. If you're passionate about building scalable, secure solutions that drive crypto adoption, join us and be part of a team that's redefining the digital asset experience.

Responsibilities

• Responsible for the experience of product functionality and processes
• Provide experience reports from the user's perspective to help the product team improve the user experience
• Assist new users in resolving issues during the onboarding process

Requirements

• Advanced proficiency in Microsoft Office applications including Excel, Project, and Visio
• Strong work ethic, attention to detail, excellent writing skills, as well as the ability to communicate
• Able to collaborate effectively across multiple business units
• Good customer service awareness
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders

Why Binance

• Shape the future with the world's leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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