Design Director, AI-Driven Social Marketplace

About Poshmark About Poshmark Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury. Role Overview Poshmark is seeking a Director of Product Design to lead and elevate our end-to-end product design experience. This role will define how users discover, buy, interact and sell across our platform, shaping a seamless and engaging journey for both sides of our marketplace. As a key member of the product leadership team, you will report to the Chief Product Officer and set the design vision, guide a talented team of designers and managers, and partner closely with Product, Engineering, Customer Research, Analytics and Marketing to deliver thoughtful, high-impact experiences. This role requires a balance of strategic leadership, strong design craft, prior working experience utilizing AI-based design tools, and deep understanding of marketplace ecosystems . What You’ll Do Design Vision & Strategy Define and drive a cohesive, forward-looking design vision across Poshmark’s buyer and seller experiences ensuring that Poshmark’s product stays current with evolving design systems and industry trends. Identify, socialize and utilize customer needs across the marketplace for both shoppers and sellers as an input to prioritize and develop a perspective on design priorities and decisions. Align design strategy with company goals, ensuring meaningful impact on engagement, growth, and retention Champion design as a strategic partner in shaping the product roadmap Partner strategically with engineering to ensure great understanding & execution of our design thinking Team Leadership & Development Lead, mentor, and scale a high-performing design organization, including career and skills development for designers at every level including managing managers, and mentoring junior designers. Build a structured career ladder and path for our designers at all levels of their careers from junior individual designers to senior managers and set clear expectations and a culture of evolution and growth. Establish clear design principles, systems, and processes to ensure consistency and quality Foster a culture of excellence, inclusivity, and continuous growth Marketplace Design Oversee design for core marketplace journeys, including discovery, listing, selling, social interaction, and transactions Design for a two-sided ecosystem, balancing the needs of shoppers and sellers to improve liquidity, trust, and overall marketplace health Drive innovation in social commerce experiences, including feeds, sharing, and community engagement Execution & Craft Excellence Oversee design for the overall marketplace and core customer journeys. Maintain a high bar for design quality and innovation across customer journeys, and ensure smart alignment across mobile and web platforms. Utilize design as a means to drive innovation in social experiences including community features Provide hands-on direction through critiques, reviews, and selective individual contribution for new exploratory workstreams that require further review and refinement Leverage customer insights derived from a combination of user feedback, research and quantitative data to inform and validate design priorities, decisions, and evaluate impact Lead design execution, design systems, and operations across the product roadmap—owning intake, prioritization, and resourcing to ensure design is embedded in planning and focused on highest-impact work. Build and scale clear systems for scoping, assigning, and reviewing work across a global, distributed design team, with strong visibility into portfolio priorities AI Transformation Lead the design team's transition to AI-powered workflows including systematic change in how the team prototypes, iterates, and ships Partner with product and engineering on AI-native development models where design, PM, and eng are iterating together in real time rather than passing work sequentially Use AI to extend design capacity and speed without sacrificing quality Cross-Functional Leadership Partner closely with Product and Engineering leaders to define strategy and deliver impactful outcomes. Collaborate with Brand, Creative and Marketing to ensure a cohesive, end-to-end user experience and that we deliver on a shared brand and product vision for Poshmark Partner with Engineering to translate design systems into implementation standards, ensuring consistency across feature development. Communicate design decisions clearly and influence stakeholders at all levels Coordinate with team members who will report into you, and coordinate design work with you, from our India and Korea offices. Experience What We’re Looking For At least 10–15+ years of experience in product or UX design, with a significant portion in leadership roles Proven success building, managing, and scaling design teams, including managing managers Experience designing for marketplaces, e-commerce, or social platforms Hands-on familiarity with marketplace dynamics, either professionally or as an active participant Design & Product Expertise Strong portfolio demonstrating high-quality, user-centered design at scale Deep expertise in mobile-first consumer products and complex, multi-sided systems Strong systems thinking and ability to design for both detail and scale Experience using AI design tools like Figma Make or Claude Design Good familiarity with experimentation, growth design, and data-informed decision-making Leadership & Influence Strategic mindset with the ability to connect design decisions to business outcomes Exceptional communication and storytelling skills Ability to influence cross-functional partners and senior leadership Experience deploying and driving scale of design work and prototyping through use of AI-based design tools Marketplace Insight & User Empathy Deep understanding of marketplace dynamics, including supply/demand balance, trust, and incentives Empathy for diverse user segments, from casual participants to power sellers Passion for community-driven, social product experiences Nice to Have Experience with live commerce, creator tools, or social engagement features Background or experience with two-sided marketplaces, fashion, retail, resale, or lifestyle marketplaces Why Join Poshmark Shape the future of social commerce at scale Lead design for a deeply engaged, entrepreneurial community Build experiences that directly impact users’ livelihoods and success Work alongside a collaborative, mission-driven team #J-18808-Ljbffr Poshmark