Desktop Support

Experis Fremont, CA 94538 Our client, a healthcare organization, is seeking a Desktop Support professional to join their team. As a Desktop Support specialist, you will be part of the IT Support Department supporting the Help Desk team. The ideal candidate will demonstrate excellent customer service, problem-solving skills, and technical proficiency, which will align successfully in the organization. Job Title: Desktop Support Location: Fremont, CA Pay Range: $29.00 to $33.00 per hour What's the Job? Provide 1st level support for all Information Systems (IS) issues and requests Ensure all IS-related issues are properly logged in the ticket system and communicated to customers Document tickets thoroughly and prioritize according to guidelines Escalate and assign tickets to appropriate 2nd level support teams or individuals Proactively identify solutions to common issues to prevent escalation What's Needed? Associates or Bachelors Degree in Computer Science or related field; relevant work experience may substitute Minimum of 2 years experience providing Helpdesk support, preferably in a healthcare environment Proficiency with Microsoft Windows operating systems and products (e.g., XP, Windows 7, Office, SharePoint) Experience supporting hardware (printers, desktops, laptops) and software (Adobe, Symantec anti-virus) Strong customer service, documentation, and follow-up skills What's in it for me? Opportunity to work in a dynamic healthcare environment Hands-on experience with Windows OS and ServiceDesk Plus Collaborative team atmosphere and professional growth Training and development during onboarding Potential for contract extension based on performance Upon completion of waiting period, consultants are eligible for: Medical and Prescription Drug Plans Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance Weekly Pay #J-18808-Ljbffr Experis