Shift Leader

Join Capriotti's Team

Passion Be the Best is our brand mission! Shift Supervisors lead a shop during a shift to ensure Capriotti's guests receive exceptional great service, and operational excellence is consistently achieved throughout a shift.

Responsibilities:

• Delegate duties and assign specific tasks fairly to ensure team members are prepared for our guests.
• Responsible for the training and development of team members.
• Contribute to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follow inventory control procedures and guidelines
• Follow all Capriotti's procedures and operational policies, cash handling, sanitation, and safety/security to ensure the safety of all team members and guests during each shift.
• Assist with labor management costs
• Act with integrity, honesty, and knowledge to promote the Capriotti's values and culture.
• Must demonstrate proficiency in all areas of shop operations to assist where needed during assigned shift.
• Maintain cleanliness and organization throughout the shop and ensure proper set up and breakdown of all areas, including the dining room, restrooms, cold station, grill, and prep areas.
• Work as a team to prepare for each shift
• Ability to manage time effectively while meeting all job responsibilities.
• Maintain a positive work environment for team members and guests during each shift.
• Greet guests to make them feel welcome and comfortable.
• Prepare and role model all Capriotti's menu items according to Capriotti's standards for quality, consistency, and timeliness
• Oversee food quality production of others for quality and standards.
• Follow sanitation and safety procedures, including knife handling and kitchen equipment.
• Maintains regular and consistent attendance and punctuality.

Knowledge/Skills/Requirements:

• Excellent guest service skills are required.
• Must be able to take direction and delegate responsibilities.
• Ability to work in a fast-paced environment.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to help keep all team members informed.
• Flexible schedule; could include nights and weekends.

Physical Requirements:

• Ability to withstand work conditions in temperatures of 30 degrees F or less and up to 100 degrees F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Education/Experience Requirements:

• High school or equivalency required; college coursework or degree preferred.
• Previous supervisory and hospitality industry experience preferred.
• At least 18 years of age.

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Compensation: $15.00 - $19.00 per hour

Founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, Capriotti's was born from a desire to create something unique while honoring family heritage. To this day the whole roast turkeys, quality meats & cheeses, and fresh rolls and produce continue to impress our patrons and earn awards across the country.

Sharing Our Passion One Sandwich at a Time: Accomplishing the Capriotti's mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring Hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.