Asset Protection Officer, Cross County - Full Time

Job Overview As an Asset Protection Officer (APO), you are the first point of contact for our customers and play a vital role in delivering a safe and welcoming environment. Stationed at key entry points or high shortage areas, your visible presence helps deter theft and minimize risk, while also reinforcing our commitment to hospitality and customer care. You serve as both a protector and a brand ambassador—maintaining strong situational awareness, responding calmly to incidents, and working in partnership with store teams to ensure a seamless, secure, and service‑driven shopping experience. This entry‑level role goes beyond traditional security. It is about presence with purpose: a visual deterrent to potential theft, supporting team safety, assisting during emergencies, or simply greeting customers with a warm welcome to create an atmosphere where people feel comfortable, confident, and cared for. Daily Activities Begin each day energized and ready to make an impact; wear your name badge with pride and greet teammates with a warm hello. On the floor, focus on the customer—offering a warm welcome, making eye contact, and creating a friendly experience. Support one another with honesty, care, and collaboration to serve customers and communities better. Strive for excellence daily—take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results. Responsibilities and Qualifications Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Must be able to: Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Serve as a visible and reassuring presence at high‑traffic entrances and high‑shortage areas to help deter theft and identify suspicious behavior. Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives. Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting. Conduct operational audits and complete assigned Asset Protection tasks as directed. Partner closely with store teams to promote a safe environment and support a culture of excellent customer service. Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence. Provide testimony in both criminal and civil legal proceedings as needed. Respond to medical situations and facilitate basic first aid for customers and colleagues. Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity. Be comfortable with technology and two‑way communication devices. Exhibit excellent interpersonal skills, working effectively with colleagues at all levels and across departments. Physical Requirements Talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, including handheld equipment and cash registers; ability to process register transactions. Benefits Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and make a difference through volunteer opportunities. Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Macy's