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Customer Care Manager

Virtual Vocations Inc

United States

Managing vendor performance and operational execution, the full-time remote Customer Care Manager will oversee customer resolution outcomes across various support channels, ensuring consistent service delivery and continuous improvement in collaboration with BPO partners. Key responsibilities Own daily, weekly, and monthly performance outcomes across multiple customer support operations Oversee customer complaints, escalations, and recovery programs to enhance the customer experience Lead operational readiness activities for product launches and high-risk incidents, ensuring effective communication and risk mitigation Required qualifications Bachelor's degree in business administration, Operations Management, or a related field required Minimum of 7 years of leadership experience in Contact Center Operations or Customer Care environments Experience managing outsourced vendor or BPO relationships is required Proven track record in performance reviews and operational governance Preferred experience in complaint resolution and customer recovery workflows

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Vacancy posted 1 day ago
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