Client Intake Specialist

Client Intake Specialist

Experience: Mid Level

Salary: $27 - $35 per hour

Job Details

Responsibilities

• Serve as the first point of contact for potential clients, providing them with a positive and professional first impression of our firm.
• Gather, organize, and input client information into our database, ensuring accuracy and confidentiality at all times.
• Conduct initial client interviews to understand their needs and concerns, and determine if our services are a good fit.
• Coordinate with attorneys and other team members to schedule consultations and follow-up appointments.
• Monitor and manage our client intake process to ensure it is efficient, effective, and client-friendly.
• Provide exceptional customer service by answering client questions and addressing their concerns promptly and professionally.
• Maintain a strong knowledge of our services and areas of legal expertise to effectively guide potential clients.
• Collaborate with our marketing team to follow up on leads and convert potential clients into actual clients.
• Develop and implement strategies for improving the client intake process to enhance client satisfaction and increase our client base.

Qualifications

• A minimum of 1+ years of experience in a similar role within the Legal industry.
• Proven experience in new client acquisition and client communication.
• Strong background in legal administration, including knowledge of legal terminology and procedures.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proficiency in using legal software and CRM systems.
• Detail-oriented with excellent organizational skills.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Ability to handle sensitive information with the highest degree of integrity and confidentiality.
• A degree in law, business administration, or a related field is preferred.

A bit about us:

Nation-wide law firm with strong track record of growth and success.

Why join us?

• 100% remote opportunity
• Ability to work for a large firm
• Career growth

Contractors receive full benefits:

• Medical
• Dental
• Vision
• 401k

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