Product Specialist

Product Specialist

The Product Specialist is responsible for the setup, maintenance, pricing, and ongoing support of product categories including flooring, tile, carpet, hardwood, laminate, luxury vinyl plank (LVP/LVT), stone, countertops, cabinets, appliances, and multifamily product offerings. Working under the direction of the Product Team Supervisor, this role serves as a subject matter resource for product information, pricing, sourcing, system administration, and category management.

The Product Specialist ensures products are accurately represented across company systems, pricing remains current, and internal teams have the information needed to support customers, builders, and operational initiatives.

Key Responsibilities

Product & Category Management

• Maintain assigned product categories including tile, carpet, hardwood, laminate, stone, cabinets, appliances, and related builder products.
• Create, modify, and deactivate product records within company systems.
• Research product specifications, installation details, manufacturer information, and supporting documentation.
• Coordinate new product introductions, product transitions, and product discontinuations.
• Support category maintenance activities including product crossovers, replacement recommendations, and program updates.

Pricing & Program Administration

• Maintain price lists, freight programs, builder programs, rebates, discounts, NTEs, and related pricing structures.
• Implement manufacturer and supplier price increases.
• Validate pricing accuracy and assist with margin and profitability analysis.
• Support requests for product pricing, bid sheets, model homes, and multifamily projects.

Systems & Product Data Management

• Maintain product information within RFMS, Dynamics, KACE, PVault, e-commerce platforms, and other business systems.
• Ensure product descriptions, specifications, vendor information, pricing, and supporting documentation are complete and accurate.
• Validate product imports, updates, and system changes.
• Troubleshoot product and pricing discrepancies and coordinate resolutions with internal teams.

Product Support & Collaboration

• Serve as a resource for Sales, Purchasing, Operations, Design Gallery, Multifamily, and Leadership teams regarding product information and pricing.
• Research sourcing requests, alternate products, and replacement materials.
• Support builder transitions, community updates, model home selections, and multifamily product requests.
• Collaborate with Product Managers, suppliers, and internal stakeholders to ensure consistent product information and program execution.

Process Improvement & Documentation

• Follow and support established department SOPs and workflows.
• Assist with development of training materials, product resources, and documentation.
• Identify opportunities to improve product data quality, pricing accuracy, and operational efficiency.
• Participate in departmental projects and continuous improvement initiatives.

Qualifications

Required

• Experience supporting product categories, pricing, purchasing, merchandising, or operations.
• Strong Microsoft Excel and data management skills.
• Excellent organizational and analytical abilities.
• Strong attention to detail and ability to manage multiple priorities.
• Effective verbal and written communication skills.

Preferred

• Experience within flooring, stone, cabinetry, appliance, or residential construction industries.
• Experience with RFMS, Microsoft Dynamics, KACE, PVault, or comparable ERP systems.
• Knowledge of builder programs, multifamily products, pricing administration, and product lifecycle management.

Success Measures

• Accuracy of product and pricing records.
• Timely execution of product setups and updates.
• Effective support of assigned material categories.
• Data integrity across company systems.
• Strong partnership with Product Managers, Purchasing, Operations, and Sales teams.

Education and / or Experience

• High school diploma or equivalent required
• Associate or bachelor's degree in business, construction management, supply chain, finance, or a related field preferred
• Previous experience in purchasing, procurement, construction, homebuilding, vendor management, or contract administration preferred
• Experience reviewing bids, contracts, pricing, scopes of work, budgets, or vendor documentation preferred

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Ability to work on a computer for extended periods of time
• Ability to communicate by phone, email, and in person
• Ability to review documents, reports, contracts, bids, and pricing information
• May occasionally be required to visit construction sites, communities, vendor locations, or other company locations
• Must be able to occasionally lift up to 25 lbs.

Benefits

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee Appreciation Events

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

"Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics."