Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Head of Client Experience in Denver, CO vacancy
$123.1k - $186.3k
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating... ...for success and revenue opportunities.Form a clear plan for client engagements, communicate clearly and proactively with collaborators...SuggestedFull timeWork at officeLocal areaFlexible hours3 days per week$89k - $118k
...through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer...SuggestedContract workWork at office- ...enabled tools and platforms to automate insights and drive proactive outreach.QualificationsThe ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer...SuggestedWork at officeImmediate startRemote workFlexible hours
$190k - $215k
...understanding of cloud computing, AI, and ML. The ideal candidate has experience supporting customers running production AI inference workloads... ...highly preferred. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the...SuggestedFull timeTemporary work$190k - $215k
...computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the... ..., or a related field. Advanced degree preferred.Professional Experience: Proven experience in customer success, technical account...SuggestedFull timeTemporary work$97k - $190k
...ramping process for new hires, coaching peers to foster development and knowledge-sharing across the regionWhat You Will BringRelevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering,...Local areaWorldwideFlexible hours$150.1k - $227k
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating... ...for success and revenue opportunities.Form a clear plan for client engagements, communicate clearly and proactively with collaborators...Full timeWork at officeLocal areaFlexible hours3 days per week$102k - $110k
...relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities....Work at office$160k - $190k
...behavioral healthcare.About the RoleAs the Head of Customer Success at Frontera Health,... ...looks like across the entire post-sales experience.The right person for this role operates with... ...where there isn't any, and connect every client interaction back to business impact. You'...Full timeContract workWork at officeLocal area$233k - $274k
...Managers who are assigned to Checkr’s largest and most complex clients. You will be responsible for delivering exceptional value... ...level customer relationships, and ensuring a delightful customer experience. This role reports to the Senior Director of Customer Success....Work at officeLocal areaRemote workRelocation3 days per week$72k - $128.26k
...Sales, Technical Sales, Channel Partners, Technical Support, and Client Services, serving as the voice of the customer and ensuring... ...executive decision-makers Minimum Qualifications Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or...Full timeFor contractorsWork at office- ...offers growth opportunities and a fast-paced, friendly environment. Join a team that values generosity, curiosity, agility and collective ambition as you provide an exceptional guest experience and contribute to a delicious, people-centered culture. #J-18808-Ljbffr...
CAVA - DTC South (Denver)
Greenwood Village, CO5 days ago - # Guest Experience Specialist* English## Job Description**Why You'll Love Working Here:**We’re a locally owned McDonald’s organization that values respect, dependability, and teamwork. Our restaurants are places where you can learn new skills, feel supported, and be part...Local areaFlexible hours
McDonald's
Denver, CO3 days ago $68k - $78k
...Client Success Manager Leading provider of award-winning GPS solutions seeking Client Success Manager to support our customers.... ...What You Will Bring To Our Organization Minimum 2-3 years' experience within customer service positions Experience and expertise in...Work at officeLocal areaImmediate startWork from homeWorldwideMonday to FridayPassTime
Littleton, CO1 day ago- ...NAVA Software solutions is looking for a Client Success Manager Details: Client Success Manager Denver CO - Onsite Duration: 12 months Looking for CSM experience with Contact center AI products like Observe, Cresta, Google CCaas or...Work experience placementWork at office
Nava Software Solutions
Denver, CO2 days ago - Uniti Group Inc. seeks a Major Customer Success Manager to establish and nurture executive-level customer relationships, driving adoption of Uniti’s SD-WAN and UCaaS solutions. You will collaborate with Enterprise Sales Executives to align product capabilities with customer...
Uniti Group Inc.
Denver, CO5 days ago - ...Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive... ...for upsell/cross-sell and provide additional value to clients. Serve as the Voice of the Customer: Act as the internal voice...Contract workWork at officeRemote workHome office
GrabJobs
Thornton, CO3 days ago $50k - $80k
...with powerful, unique, proven product discovery and shopping experiences. Who You Are Have experience being involved with complex technology... ...Success, Account Management, Business Development, or another client-facing role in a SaaS business. Ecommerce experience preferred...Temporary workWork at officeRemote workFlexible hours2 days per week3 days per weekSearchSpring
Denver, CO5 days ago- ...enable them to spend less time at their desk and more with their clients.You'll also be in charge of the feedback loop that brings... ...strategy to new product development.Who You AreYou have 4+ years of experience in strategy consulting or in client-facing roles within high-...Remote work
Nevis
Denver, CO2 days ago - ...Customer Success ManagerYou will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world. You will be responsible for maintaining relationships with our customers...Contract work
DomainTools
Denver, CO2 days ago - ...and participate in customer meetings, account reviews, and renewal discussions, taking on progressively greater responsibility as experience grows.• Manage renewal activities for assigned accounts, including renewal outreach, coordination, and execution of the renewal...
Revenova LLC
Greenwood Village, CO3 days ago - ...projects, and problems.We are looking for candidates who have experience supporting customers in one or more of the following industries... ...relationships for success and revenue opportunities.Form a clear plan for client engagements, communicate clearly and proactively with...Work at officeLocal areaFlexible hours3 days per week
Salesforce
Denver, CO3 days ago $95k - $112k
...uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for... ...role involves up to 15 - 20% domestic travel, primarily for client meetings and industry events. This role is located in the...Full timeRemote workFlexible hoursShift workGrabJobs
Denver, CO1 day ago- ...needs and facilitate within internal teams to strengthen processes and communication.Qualifications:Proven and relevant industry experience working with in customer success or account management.Growth mindset, with demonstrated ability to influence and form strong, collaborative...Local area
Auto Store
Denver, CO3 days ago - ...customer. Partner with Elite Care and Service Delivery to prioritize issues. Address the root cause of problems to improve the customer experience. Monitor customer health indicators and build personal relationships with customer stakeholders to flag and preempt issues before...Immediate startFlexible hours
Uniti Group Inc.
Denver, CO3 days ago $103.2k - $174.6k
...Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention. Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives. Understanding...Permanent employmentFull timeRemote workHome officeFlexible hoursGrabJobs
Denver, CO5 days ago$100k - $300k
...opportunities through referrals Generate at least 8 expansion opportunities across your book of business. What You’ll Bring 5+ years of experience as Customer Success Manager or other customer-facing role in a fast-paced environment, preferably in SaaS and/or Fintech or...Remote workHome officeFlexible hoursGrabJobs
Thornton, CO3 days ago- ...sector. You will act as the primary partner for our most complex clients, including government regulatory boards, regulators,... ...: 5+ years of B2B SaaS Customer Success or Account Management experience specifically managing government, regulatory, or public health...16 hoursFull timeWork at officeLocal areaImmediate startRemote workWork from homeFlexible hours
Propelus
Denver, CO12 hours ago - ...oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to... ...stakeholders.The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands...
Symmetrio
Denver, CO2 days ago - ...You’ll Work With You will report to the American Head of Customer Success Work closely with Customer... ...retention Profile We’re Looking For 1+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech OR experience in cyber...Remote workWorldwideFlexible hours
GrabJobs
Arvada, CO1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Client Experience. Be the first to apply!
Related searches