Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Head of Client Experience in Denver, CO vacancy
$103k - $183.92k
...Position OverviewAutodesk is seeking a strategic and collaborative leader to join our Customer Marketing team as the Senior Customer Experience Manager, Executive Councils, reporting to the Senior Manager, Customer Marketing. In this role, you will lead the content...SuggestedFull timeFor contractorsAutodesk
Denver, CO1 day ago- ...Head of Product & Customer Experience About the Company Pioneering platform for genomic data & DNA sequencing Industry Biotechnology Type Privately Held Founded 2014 Employees 11-50 Specialties genome storage secure data storage dna...Suggested
$123.1k - $273k
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer...SuggestedFull timeWork experience placementWork at officeFlexible hoursWeekend work3 days per weekSalesforce
Denver, CO13 hours ago$80k - $110k
...Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost... ...employees can thrive. Learn more at marathon.health ABOUT THE JOB The Client Success Manager I is responsible for developing and maintaining...SuggestedContract workWork at officeLocal areaUS Diversity Job Search
Denver, CO2 days ago$233k - $274k
...Managers who are assigned to Checkr’s largest and most complex clients. You will be responsible for delivering exceptional value... ...level customer relationships, and ensuring a delightful customer experience. This role reports to the Senior Director of Customer Success....SuggestedWork at officeLocal areaRemote workRelocation3 days per weekCheckr
Denver, CO14 hours ago- ...Client Success Manager Company: Norstella Location: Remote, United States Date Posted: Sep 23, 2026 Employment Type: Full Time Job ID: R-2184 Description JobDescriptionCSM/AM JOB DESCRIPTION C SM / AM Individualcontributor · Quotacarrier...Full timeContract workTemporary workLive inLocal areaRemote workFlexible hours
Norstella
Denver, CO3 days ago - ...friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen....Full timeWork at officeRemote workFlexible hoursShift workAfternoon shift
Paylocity
Denver, CO1 day ago - ...Customer Success Manager You will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world. You will be responsible for maintaining relationships with our...Contract work
DomainTools
Denver, CO2 days ago $155k - $175k
...computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the... ...in Business, Engineering, or a related field.Professional Experience: Proven experience in customer success, technical account management...Full timeTemporary workG2 Venture Partners
Denver, CO2 days ago$120k - $165k
...Job Description Job Description Head of CSM, NA About Us At Rezdy, we’re builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power...Rezdy
Denver, CO4 days ago$50k - $70k
...and maintained. Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate... ...Administration, Communications, or a related field. 1-3 years of experience in a client-facing role, preferably in account management or...Temporary workFor contractorsWork at officeLocal areaRemote workFlexible hoursEmslinqinc
Denver, CO3 days ago- ...Job Description Job Description Job Summary The Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing (CDMO) portfolio. Operating as a desk...Contract workWork experience placement
Elevation Labs
Denver, CO18 days ago - ...looking for energetic, guest-focused individuals who thrive in a fast-paced environment and enjoy building relationships. As an Experience Guide , you'll be the first impression of our boutique and play a key role in helping guests prioritize their wellness while growing...Hourly payFull timePart timeFlexible hoursWeekend workAfternoon shift
The NOW Greenwood Village
Englewood, COa month ago $60k - $80k
...Job Description Job Description Mohab is seeking an Aftersales & Customer Experience Manager to build and lead the systems, processes and programs that support our owners and dealers after the sale. The role owns the post-sale customer journey, including warranty,...Local areaMohab
Centennial, CO10 days ago- ...Job Description Job Description Job Summary The Associate Customer Experience Manager (Associate CEM) supports the Customer Experience team in delivering a seamless, responsive experience for assigned customers within Elevation Labs' contract manufacturing portfolio...Contract workWork experience placementInternshipWork at office
Elevation Labs
Denver, CO18 days ago - ...smooth check-in and check-out procedures, maintain accurate guest records, and provide outstanding services. Ideal candidates have experience in hotel front desk roles, strong customer service and communication skills, and proficiency in property management systems. This...
- ESA Management, LLC is seeking a Guest Services Representative to deliver exceptional hospitality at our Centennial, CO property. You will assist guests, check in/out, answer phones, collect payments, and handle front desk daily paperwork in line with company guidelines...
- Pyramid Global Hospitality is hiring a Front Desk Guest Services Agent at the DoubleTree by Hilton Denver. You will greet guests, manage check-ins, convey hotel information, and ensure accurate billing while delivering warm, engaging service in a fast-paced setting. The...Flexible hours
- Extended Stay America is seeking a Guest Services Representative to provide outstanding guest service at the front desk. Responsibilities include assisting guests, answering phones, checking in/out, and collecting payments in line with company procedures. The role requires...
- ...opportunities and a fast-paced, friendly environment. Join a team that values generosity, curiosity, agility and collective ambition as you provide an exceptional guest experience and contribute to a delicious, people-centered culture. #J-18808-Ljbffr CAVA - DTC South (Denver)
- ...company guidelines, complete front desk paperwork, and uphold safety procedures. The role emphasizes delivering a positive guest experience and promoting ESA’s service culture. Responsibilities include handling reservations, maintaining accurate accounts, and contributing...
- ...education in our Colorado stores. You will connect with guests, articulate product value, and support a seamless omnichannel shopping experience across in-store and online channels. The role emphasizes inclusivity, integrity, and teamwork, with a flexible schedule and the...Seasonal workFlexible hours
- We are located in Park Meadows Mall! Copy & paste the link below to learn more about our company & the role: THE ROLE: Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically...Immediate startFlexible hoursShift workNight shiftWeekend work
$65k - $85k
Join to apply for the Customer Experience Manager role at Elements Join to apply for the Customer Experience Manager role at Elements This... ...creates a seamless experience and exceptional results for our clients. Elements Core Values: Have a growth mindset | We before me |...Full timeWork at officeLocal areaMonday to FridayFlexible hoursWeekend work$85k
...Base salary plus bonus (OTE: ~$120K) Who We Are: Our client is a well-funded, high-growth fintech company transforming the... ...client is hiring a Customer Success Manager to own the advisor experience across its Insurance Line of Credit product, from onboarding and...Full timeClaire Myers Consulting
Denver, COa month ago$190k - $215k
...understanding of cloud computing, AI, and ML. The ideal candidate has experience supporting customers running production AI inference workloads... ...highly preferred. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the...Full timeTemporary workCrusoe
Denver, COa month ago$75k - $85k
...upselling and renewals. You will work closely with the Customer Experience team to deliver exceptional service, achieve revenue targets,... ...someone with a deep understanding of mid-market or enterprise client needs, the ability to manage complex accounts, and a strong focus...Local areaRemote workRadicle Health
Denver, COa month ago$110k - $115k
...customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support. With a great team and strong...Full timeTemporary workLocal areaRemote workWork visaFlexible hoursFusionAuth
Denver, CO16 days ago$70k - $80k
...for lifting and inspiring with respect and giving voice to all the communities and clients we serve. We believe that empowering our employees to share their ideas and experiences will fuel creativity, innovation, and inspiration. A diverse and inclusive workforce...Work at officeLocal areaWorldwideBonneville Denver
Englewood, CO18 days ago$125k
...Own the technical implementation lifecycle, guiding enterprise clients from kickoff through architecture planning, platform launch,... ...right candidate will bring a combination of enterprise sales experience, technical curiosity, and strong execution skills: ~5+ years...Contract workRemote workFlexible hoursGravitee
Denver, CO18 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Client Experience. Be the first to apply!
Related searches