NOC Engineer
Ova Technologies
Job Description: NOC Engineer Position: NOC Engineer (Network Operations Center Engineer) Job Summary
We are looking for a skilled NOC Engineer responsible for monitoring, maintaining, and troubleshooting network and IT infrastructure. The role involves 24/7 monitoring of network devices, identifying incidents, performing first-level troubleshooting, coordinating with internal teams and service providers, and ensuring high availability of services.
Key Responsibilities
We are looking for a skilled NOC Engineer responsible for monitoring, maintaining, and troubleshooting network and IT infrastructure. The role involves 24/7 monitoring of network devices, identifying incidents, performing first-level troubleshooting, coordinating with internal teams and service providers, and ensuring high availability of services.
Key Responsibilities
- Monitor network infrastructure, servers, applications, and telecom services using NMS and monitoring tools.
- Perform real-time incident detection, alert analysis, and troubleshooting.
- Handle network issues related to routers, switches, firewalls, links, and connectivity.
- Perform first-level troubleshooting for LAN, WAN, VPN, VoIP, and internet connectivity issues.
- Escalate critical incidents to L2/L3 support teams as per defined procedures.
- Monitor bandwidth utilization, latency, packet loss, and network performance metrics.
- Perform device health checks and ensure availability of network services.
- Create and manage incident tickets using ticketing tools.
- Coordinate with ISPs, vendors, and internal teams for issue resolution.
- Follow incident, problem, and change management processes.
- Maintain daily operational reports, incident reports, and network documentation.
- Perform configuration checks, backups, and basic network changes as required.
- Support scheduled maintenance activities and network upgrades.
- Ensure compliance with SLA requirements and operational procedures.
- Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or related field.
- Experience in a NOC, network support, telecom, or IT operations environment.
- Strong understanding of networking concepts:
- TCP/IP
- OSI Model
- IP addressing and subnetting
- VLANs
- Routing and switching
- DNS and DHCP
- VPN concepts
- Basic knowledge of network devices:
- Routers
- Switches
- Firewalls
- Wireless controllers
- Experience with monitoring tools such as:
- SolarWinds
- PRTG
- Nagios
- Zabbix
- Grafana
- Splunk
- Basic troubleshooting skills using tools like ping, traceroute, nslookup, and Wireshark.
- Knowledge of ticketing tools such as ServiceNow, Jira, or similar platforms.
- Knowledge of Cisco, Juniper, Fortinet, or MikroTik devices.
- Understanding of VoIP/SIP and telecom operations.
- Basic Linux administration skills.
- Experience with cloud platforms (AWS/Azure/GCP) is a plus.
- ITIL process knowledge is preferred.
- Cisco CCNA
- CompTIA Network+
- ITIL Foundation
- Vendor-specific networking certifications
- Strong monitoring and troubleshooting ability.
- Good communication and documentation skills.
- Ability to work in rotational shifts and handle critical incidents.
- Ability to prioritize tasks in a fast-paced environment.
- 0-3 years: Junior NOC Engineer
- 3-5 years: NOC Engineer
- 5+ years: Senior NOC Engineer
Vacancy posted 1 day ago
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