Operations Manager

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As an Operations Manager at RXO, you will manage and administer operational policies and procedures that support the team’s objective to ensure the highest possible quality and accuracy for our customers. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Join us at RXO, and we’ll give you the tools and support you need to excel at your job, while building a career you’ll love.What your day-to-day will look like:Assess and adjust staffing requirements to maintain the highest possible level of quality service to our customers, while maintaining the lowest possible expenditures of overtime or excess labor expenseOversee all supervisory functions, including developing and mentoring supervisors and coordinators; ensure the regular use of metrics and system tools in conjunction with the operational metrics review standardsFunction as liaison between Account Managers and operational staff on all policy and procedure changes or implementations; investigate all significant issues to determine root cause and correction procedure, initiate incident report when necessaryCoordinate all procedure and document changes, comply with all quality policies and procedures, attend any required quality meetings, and ensure that all quality initiatives are adequately communicated to entire operational staffIdentify opportunities for process efficiencies and work with operations team and System Engineers to create specifications and implementAnalyze quantitative information and apply professional judgment to resolve issuesMaintain departmental budget and ensure compliance to it; actively participate as departmental representative in planning, scheduling, budgeting and policy development and administrationWork with HR and upper management on any disciplinary issues and institute corrective action; actively participate in the hiring and/or termination processAt a minimum, you’ll need:5 years of supervisory experience in logistics and/or transportationBachelor’s degree in Transportation, Supply Chain, or a related fieldAbility to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretationsIt’d be great if you also have:Availability to travel occasionallyAbility to quickly learn and achieve proficiency in new software applicationsExcellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for intended audienceDoes this sound like you? Check out what else RXO has to offer.Why Join Us: Our Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer days Our CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.SummaryLocation: Southfield, MichiganType: Full time