E-Commerce Team Lead: Grow Online Revenue & Operations

When You Work at Goodwill, You Work To Make a Difference Join OVER 800 employees who have found fulfilling jobs and success with Goodwill. We foster an inclusive culture, value diversity, and are committed to transforming the lives of people in our community through education, training, and work. Working at Goodwill Omaha, you’ll play a valuable role in helping people in our community with disabilities and other competitive disadvantages find the education, training, and job placement services that position them for success. Goodwill Omaha offers a number of benefits for full- and part-time employees. These may include the following: Health insurance Vision insurance Flexible spending account (FSA) Health savings account (HSA) Life insurance Short & Long-term disability Retirement plan with company match Employee assistance program (EAP) Rain partner Vacation pay Sick pay Personal day Paid holidays Competitive pay Cultural holiday observance Our Hiring Process After we process your application, a representative of Goodwill Omaha will contact you if we are interested in learning more about your skills and how you can contribute to Goodwill. Because of the large number of applications we receive, we cannot contact each applicant. Job Openings Location: West Center Store, ShopGoodwill Omaha, NE Job Id: 6343 # of Openings: 1 Work Location: 84th & Center - E-Commerce Employment Status: Full-Time Salary Range: $50,000

JOB SUMMARY

The E-Commerce Assistant Manager supports and maximizes online revenue through effective leadership of E-Commerce production, posting, inventory flow, and sales functions. This role ensures excellent online merchandising standards, operational efficiency, and a mission-centered work environment. The E-Commerce Assistant Manager works closely with the E-Commerce Manager to meet or exceed productivity, quality, and financial goals across platforms including ShopGoodwill, Amazon and eBay. The role also exercises delegated decision-making authority to maintain daily operational continuity, promote consistent quality, and ensure accurate and compliant E-Commerce activity.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide daily leadership, coaching and supervisory support to E-Commerce staff to achieve production, quality and financial targets. Ensure consistent workstation coverage across all operating hours, supporting scheduling, workflow coordination and daily staff decisions. Helps with recruitment, interviewing, and placement processes, onboarding procedures, and the completion of associated paperwork in compliance with agency policy Assist in the training and development of store staff on evaluating items for E-Commerce, must be able to assist at other store locations Ensure mission integration by supporting program participants and modeling Goodwill’s values. Assist with all merchandise for entry into the E-Commerce software by photographing, writing and proofing descriptions, displaying, and posting all items ensuring posting production quotas are met/exceeded Assist in all operations of e-books using given software, ensuring postings quotas are met/exceeded Completes store reports as required and send them to the appropriate departments in a timely manner. Assist and ensure merchandise is properly packaged according to UPS, FedEx & USPS shipping guidelines and is shipped in a timely manner Maintains established customer service standards, addressing customer’s inquiries within 24 hours Ensure a clean, safe work environment and duties are performed in a safe manner. Take responsibility for safety issues in assigned areas. Investigate and report all accidents/injuries/incidents Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property Promote diversity in the workplace through hiring practices with assistance from the Human Resources Department Meet or exceed the attendance expectations for this position Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants Other duties as assigned

INDIVIDUAL DEVELOPMENT & INTERPERSONAL SKILLS

Personally participate in ongoing professional growth, education and development as well as supporting others in their efforts to develop. Working relationship with supervisor and co-workers. Must have good supervisory and customer relations skills. Must have the ability to apply sound judgment and common sense across a variety of situations. Must have excellent verbal and written communication skills.

ORGANIZATIONAL DEVELOPMENT

Educate customers and the community about the mission and vision of the organization. Demonstrate the Goodwill core values through actions and words.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

6 months to one (1) year experience selling new/donated/used/pre-owned goods online preferred One (1) year management experience preferred High school diploma or equivalent required

CERTIFICATES, LICENSES, REGISTRATIONS

WORK ENVIRONMENT

None

KNOWLEDGE, SKILLS, AND ABILITIES

Proficient personal computer and word processing skills Required. Microsoft Office and HTML experience required. Must have general knowledge and ability to research using online programs such as eBay, Google and Amazon.com.

PHYSICAL DEMANDS

Medium Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

WORK ENVIRONMENT

Moderate Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.) Accessibility Statement & Application Assistance We work to make our website accessible to all users. To contact us about the accessibility of our website, or if you need assistance completing the application process, please contact our human resources department at402-951-2924 View email address on click.appcast.io . This contact information is for accessibility requests only. Do not use this contact information to inquire about the status of applications. Equal Opportunity Employer Goodwill Omaha is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, and other characteristics protected by law. For our EEO policy statement, please click here. Know Your Rights Know Your Rights –English and Spanish Right to Work — English and Spanish E-Verify Information (in English and Spanish) #J-18808-Ljbffr Goodwill Omaha