General Manager

General ManagerUrban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.ResponsibilitiesPeople:Hire, train, and provide mentorship to the staff to further develop their skillsCultivate a team environment that provides exceptional customer serviceImplement and execute all staff training programsAssist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotabilityLead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivityEnsure execution of all employee recognition and incentive programs as documentedMaintain a strong community presence through partnership with community and business organizationsOperations:Maintain a safe, clean, and secure environment for all guests and staffResponsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiativesContinuously improve operational execution through attention to detail and adherence to operating standards and philosophiesProvide direction to the management team and ensure all staff members perform at a consistently high levelPromote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standardsAssist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goalsMonitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experienceFinancials:Capitalize business opportunities in the market area by executing company marketing strategies to drive salesMaintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper orderingAssure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the businessAnalyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgetsQualificationsAbility to enthusiastically interact with othersStrong character and exercises good judgment in decision-makingExperience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants3+ years of experience in Facility Operations & Management requiredDemonstrated ability in developing team members in areas of responsibilityDemonstrated ability to achieve expected store financial results in areas of responsibilityMust be professional, energetic, self-motivated, and able to motivate others, and have a positive attitudeIntermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)Professional grooming and conduct must be constantly displayedAdaptability, flexibility, and general enthusiasm for the businessStrong communication skills; ability to write and verbally communicate in a clear and concise mannerAbility to establish working relationships with all employees, management, and vendorsAbility to maintain and project professionalism, internally and externally, at all timesAbility to establish and communicate a vision for the parkFlexible in approach; can readily adapt to business and team needs and changesAbility to hold oneself accountable for high personal standards of conduct and professionalismAppreciation of diversity (thought, ethnic, gender, etc.)Innovative and strategic thinkerOur staff and guests are important to us and should be to you as well. For many of our staff, this is their first job. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to a majority of younger staff. Encouraging and helping them grow professionally and personally as they enter the workforce. Teaching them positive guest service skills to provide a fun, safe experience for our guests all while ensuring the GM tasks are being completed to control costs and drive revenue. If this is you, apply now!The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.About Urban Air Adventure Parks: Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Grand Rapids is an equal opportunity employer.