Associate General Manager

Job Description

Job Description

Associate General Manager

National Corporate Housing is looking for an experienced Associate General Manager. This individual will be responsible for overseeing the day-to-day sales and operations in the office. With their leadership the office will build a strong market presence and continued customer loyalty. The selected person needs to have a professional image, strong communication and customer service skills.

National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. Guided by our vision to be the most admired and respected global company to our coworkers, customers, and suppliers, National is sought out by and maintains strong strategic alliances across multiple business industries including, engineering, construction, technology, consulting, insurance, government agencies and government contractors, professional sports and entertainment.

Responsibilities:
•Maintain budgeted occupancy and gross profit goals for calendar year
•Supervise and oversee productivity of office team in GM’s absence
•Initiate organized applications to ensure better inventory/sales management
•Manage unit inventory to include all Notices, MTM fee assignments, discounted renewal options, NCH “special” terms, and complementary unit cleanings at time of renewal; alert GM to unit stats daily as needed.
•Ensure proper processing of all rental paperwork from audit of terms to OSCAR accuracy, to consolidated and accurate filing.
•Liaison for GM at all properties as needed to ensure site follow-through
•Proactive attention and contact with guests requiring special care or management support/decision making to resolve conflict quickly
•Minimize all excess labor costs, product/supply waste, organize all purchases in conjunction with GM recommendations; ensure daily attention to all cost issues
•Initiate Operational System goals to promote superior rental quality
•Support Sales Team efforts by onsite visits to rent negotiate/relationship build
•Audit furniture & houseware billing; ensure extras are removed, ensure OSCAR billing is prompt and accurate; bring any cost variances to GM’s attention
•Ensure effectiveness with daily attention to unit inspections for needed enhancements, cable equipment pick up, organized guest departures and timely unit pick up’s as directed by GM
•Attend weekly Sales Meetings and Operations Meetings
•Support all immediate GM initiatives
•Voice opinions and promote team morale and high energy level by example
•Coach and support all office positions
•Other Duties as assigned

Requirements:
•Must be a motivated self-starter with a drive to succeed in a Team environment
•Must be well spoken with strong presentation and communication skills
•Honest, hardworking, reliable, and organized individual who can multitask
•Bachelor’s Degree is ideal
•Management experience is preferred
•Must be able to motivate, inspire and lead teams to make sales goals
•Experience in relocation, property management, or real estate industry is a plus
•The ability to speak a second language fluently is a plus
•Moderate mathematical and basic computer skills are a necessity
•Must be able to offer & implement creative solutions in the selling process, operations, customer service and employee issues
•The employee must be able to climb stairs to inspect apartments prior to move in if needed

All employees are expected to have knowledge of National’s business units and established procedures and compliance rules pertinent to their positions.

Benefits:
•Competitive Compensation plus performance based annual bonus
•Base salary $63,500 - $73,300
•Health, Dental and Vision insurance
•401K plan
•Paid time off
•Wellness program
•Flexible spending accounts

Fair Labor Standards Act (FLSA): Exempt

Relocation is not provided.

National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status