Customer Service Associate

Retail Sales Associate

Join Our Team Across Multiple Locations as a Customer Service and Print Specialist Associate at The UPS Store!

Are you ready to embark on an exciting journey in retail where every day brings new opportunities? Do you thrive in a positive and supportive work environment? If you want to make a meaningful impact and build lasting relationships, then we want YOU to join our team as a Customer Service and Print Specialist Associate at The UPS Store!

Position Overview:

As a Customer Service Associate at The UPS Store, you will be the face of our store, engaging with customers to provide top-notch service and solutions tailored to their needs. From shipping and packing services to printing and mailbox rentals, you'll be empowered to showcase our wide range of products and services and play a vital role in ensuring our customers' needs are met with excellence.

Store Hours:

Monday-Friday 8:30-7:00pm

Saturday: 9am-6pm

Sunday: 10am-4pm

As a franchise, we have the unique advantage of combining the strength and resources of a global brand with the personalized service and community focus of a locally owned business with multiple locations in Washington, DC.

Key Responsibilities:

• Greeting and assisting customers with enthusiasm, building rapport and trust to drive sales and loyalty.
• Provide expert guidance on our services and products, offering customized solutions to meet each customer's unique needs.
• Process shipments, pack items securely, and ensure accurate documentation for smooth transactions.
• Operate printing and copying equipment delivering high quality results timely.
• Handling of mail and packages with care and efficiency.
• Maintain a clean and organized store to uphold brand standards.
• Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
• Embrace opportunities for ongoing training and development to enhance your skills and growth within our multi-location ownership structure.

Perks & Benefits:

• Paid comprehensive training and ongoing support to help you succeed and reach your full potential.
• Flexible hours with shifts ending at 7:30PM Monday-Friday and no late weekends.
• Opportunities for growth and advancement within our multi-location ownership
• Uniforms Provided
• Employee Discounts
• Advancement opportunities to Assistant Manager and Manager

Qualifications:

• Previous retail or customer service experience
• Able to lift 40+ pounds.
• Strong communication and teamwork skills.
• Ability to multi-task and thrive in a fast-paced environment.
• Detail oriented with a commitment to accuracy and quality.
• Computer skills, including Microsoft Office and POS devices.
• Strong verbal and written communication skills, including spelling and math.

Hourly Rate is based on skills and experience. Range $18.50-$22.00 per hour