Front Desk Receptionist (Hotel + Shuttle Driver as Needed)

Job Description

Job Description

Job Description 

We are seeking a reliable, friendly, and professional Front Desk Receptionist to join our hotel team. In this role, you will be the first point of contact for guests, ensuring a smooth and welcoming check-in/check-out process. The ideal candidate will also be available to drive the hotel shuttle when needed, providing safe and timely transportation for guests. If you have excellent customer service skills and a valid driver’s license, we encourage you to apply.

Duties

• Greet and welcome guests in a courteous and professional manner.

• Check guests in and out using hotel procedures and reservation systems.

• Answer phone calls, respond to inquiries, and assist with reservations.

• Coordinate with housekeeping and maintenance teams regarding room status.

• Handle guest requests and complaints calmly and efficiently.

• Maintain a clean and organized front desk and lobby area.

• Process payments, issue room keys, and maintain accurate guest records.

• Drive the hotel shuttle as needed to transport guests to and from designated locations (e.g., airport, local attractions).

• Assist guests with luggage when operating the shuttle.

• Perform pre-trip vehicle inspections and report any issues.

• Follow all safety regulations and hotel policies while driving.

Qualifications

• Previous experience in front desk, receptionist, or hotel customer service preferred.

• Valid driver’s license with a clean driving record (CDL not required).

• Comfortable driving vans or shuttle vehicles (training can be provided).

• Strong communication and interpersonal skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Professional appearance and attitude.

• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays.

• High school diploma or equivalent required.

Job Types

• Full-time

Schedule

• Morning shift

• Day shift

• Evening shift

• Night shift

Work Location

• In person (on-site at Whispering Woods Hotel and Conference Center)