Customer Quality Engineer

Job Description Sika is looking for an experienced Quality Engineer to join its growing team in Grandview for our Automotive and Industry team. The Customer Quality Engineer at Sika will play a key role to ensure Injection Mold production efficiency through process design and development, and direct production support. Responsibilities Serve as customer representative for product issues (quality, deliveries and other customer requests). Lead and direct customer issues to closure, by gathering appropriate teams and problem solving using the tools such as 8Ds, 5Ps, DWDP, 5-Whys and other such documents, per customer requirements. Maintain daily quality (PPM and other targets) and cost (internal and external costs) data for all customers as well as at the Grandview plant level. Fulfills all new parts submission (PPAP) requirements. Provide on-site problem resolution at customer locations. Coordinate quarantine and containment actions at the customer locations and Grandview plant. Work closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes. Coordinate, lead, facilitate and coach efforts within all Sika Operations to achieve and maintain customer satisfaction. Develop, implement, and deploy methods of communication of customer performance. Champion continuous improvement efforts to assure continued customer satisfaction. Develop, coordinate, and implement projects to improve efficiency and decrease scrap. Provide leadership to attain Customer Quality Awards. Qualifications Bachelor’s degree in a related discipline. 5 years of experience in quality assurance or related experience. Solid working knowledge of quality principles, audit protocols, inspection procedures, PPAP. Automotive experience a plus. Knowledge of continuous improvement tools/processes to participate in projects across functional areas of the business to resolve supplier issues. Well organized. Solid interpersonal and follow up skills. Computer literacy. Strong analytical skills. Comfortable working in a manufacturing environment. Benefits 401k with Generous Company Match Bonuses Medical, Dental, and Vision Benefits Paid Parental Leave Life Insurance Disability Insurance Paid time off, Paid holidays Floating holidays + Paid Volunteer Time Wellness/Fitness Reimbursements Education Assistance Professional Development Opportunities Employee Referral Program #J-18808-Ljbffr