Shop Support Staff

Shop Support Staff

BUTLER PITCH & PUTT is hiring for SHOP SUPPORT STAFF. Compensation: $15/hr + tip share. Not your average golf course. A 9-hole, par 3 pitch & putt with real grass greens with holes that are unique, fun, and easy to play for all ages. Located in the heart of downtown Austin since 1949, Butler Pitch & Putt aims to make golf fun & accessible for all. Come for the golf, stay for food by Gimme Burger, Amateur Shop in collaboration with Criquet Shirts, and games in the beer garden.

SHOP SUPPORT STAFF PROVIDE THE NECESSARY ASSISTANCE OF DAILY OPERATIONS AT BUTLER PITCH & PUTT. REPORTING DIRECTLY TO THE GENERAL MANAGER, PERSONS IN THIS POSITION WILL WORK CLOSELY WITH THE GOLF OPERATIONS MANAGER, SHOP STAFF, AND GREENSKEEPERS TO ENSURE GUEST EXPERIENCE STANDARDS AND OPERATING PROCEDURES ARE EXCEEDED. BUTLER PITCH & PUTT IS DEDICATED TO GENUINE CUSTOMER SERVICE AND APPROACHABLE HOSPITALITY WHICH SHOP STAFF WILL PROVIDE TO GUESTS THROUGH SOLID COMMUNICATION SKILLS, CONFLICT RESOLUTION, AND A PROACTIVE APPROACH TO THEIR RESPECTIVE ROLES.

WHAT YOU'LL DO:

• Provide focused support to operations in the shop, throughout public spaces, and on the course
• Be attentive to the needs of the guest and maintain standards in guest-facing areas
• Ensure working areas are clean, safe, and organized to set counterparts up for success
• Monitor inventory levels and supplies for retail, food, and beverage, and course materials
• Continuously navigate between the shop and property to ensure areas that need attention are addressed
• Assist shop staff during peak times and provide relief during shift transitions
• Greet all guests in close proximity and make each feel important by providing a genuine welcome and knowledgeable insights into what Butler has to offer
• Promote and encourage guest name recognition at all times with both internal and external guests
• Assist with the flow of traffic in the shop, at the courtyard, and on the course to protect the guest experience
• Assist in the development and implementation of special projects
• Be available to fill in and assist in other areas as needed to ensure the efficient operation as directed by management

WHO YOU ARE:

• You have flexible availability, including nights, weekends, and holidays.
• You have the ability to work outdoors in all weather conditions.
• You have 6+ months of related experience in the hospitality or service industry.
• You are a master at first impressions and setting the tone. You enjoy the hustle and bustle of working in a fast-paced environment in which you can create positive experiences and leave lasting impressions. You love being on your feet and getting in your 10k daily steps.

BENEFITS:

• Paid time off
• 50% off discount at most New Waterloo restaurants
• Health, vision, and dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels, local partnerships

ABOUT NEW WATERLOO:

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.