Territory Manager-Colorado

Job Description

Job Description

Overview

The Territory Manager is responsible for clinical oversight of all technicians in their specified territory, general maintenance of hospital credentialing, hospital contracting, surgeon satisfaction as well as case coverage on an as needed basis. All duties of an Intraoperative Neurophysiological Monitoring Technologist also fall under duties of a Territory Manager. See “Intraoperative Neurophysiological Monitoring Technologist” job description for full details.

Responsibilities

Business Development

• Conduct thorough research of your territory to identify surgeons who may utilize IOM services. Determine their office locations, the facilities they work at, and whether they currently use IOM.

• Proactively identify new surgeons relocating to the territory and initiate outreach through cold calls in a timely manner.

• Monitor surgeon activity while covering cases, paying close attention to opportunities for new business acquisition at facilities where an established hospital contract is already in place.

• Contact new surgeons and their offices to request introductory meetings, fostering relationships and exploring potential partnerships.

• Facilitate introductions between surgeons and Business Development leaders upon customer request, ensuring a seamless handoff.

• Provide ongoing support to the Business Development team by delivering territory-specific insights, sharing relevant information, and assisting with any additional needs.

Case Coverage

• Ensure that all cases in the territory are adequately covered at all times.

• Provide breaks for technologists during long cases to maintain performance and morale.

• Develop, implement, and manage an on-call rotation schedule for the territory.

• Maintain a detailed record of all technologists and neurologists credentialed at each hospital and communicate this information clearly.

• Refer to the full details outlined in the Intraoperative Neurophysiologic Monitoring (IOM) Technologist job description.

Scheduling

• Enter cases into USMON and verify that cases entered have been entered correctly.

• Confirm the following week’s schedule with surgeons offices.

• Assign technologists to cases depending upon their hospital privileges.

Relationship Development

• Build and maintain productive relationships with surgeons, their office staff, OR personnel, and hospital administrators as the primary representative of the company in the territory.

• Communicate clearly and consistently with all stakeholders.

• Conduct occasional follow-ups with surgeons to address needs or concerns proactively.

Credentialing

• Communicate frequently with credentialing coordinator the needs of the territory as you grow and add new facilities.

• Be available to assist credentialing coordinator in any way to ensure timely credentialing of techs and neurologists at new facilities.

• Verify the proper assignment of credentialed readers and technologists to respective hospitals.

Hospital Contracting

• Communicate frequently with director of contracting new contracts needing to be established at new facilities.

• Perform weekly follow ups on hospital contract status with director of contracting.

• Ensure new contracts are entered into USMON and that techs are informed to submit those POR’s at the end of surgery.

Supplies

• Make sure techs are placing supply orders and placing them correctly.

• Monitor supplies used and order and that supplies aren’t being wasted.

• Assist your team and supply team as needed with quarterly inventories.

Hospital Payments

• Maintain communication with the internal Accounts Payable (AP) department to resolve payment issues with hospitals.

• Provide assistance as needed to address delayed or withheld payments.

Quality Assurance Management

• Oversee company-wide quality assurance processes, including creation, implementation, and follow-through on weekly and quarterly standards.

• Ensure adherence to quality assurance protocols and maintain company standards.

• Train additional staff as required to support quality assurance efforts and meet company objectives.
• Review clinical audits with IOM Technologists when received from the QA team.

Qualifications

• Excellent communication and interpersonal skills.
• CNIM required.
• Minimum of 4 years IONM experience required.
• Must hold a valid driver’s license.
• Minimum of bachelor’s degree or higher (i.e. Masters, PHD, MD).