Speech Analytics Analyst — AI CX Insights & Dashboards
Capacity
Capacity is seeking a Speech Analytics Analyst in St. Louis, MO to partner with customers and leverage our speech analytics platform. The role focuses on uncovering business drivers, delivering voice of the customer insights, and driving improvements in customer engagement across care, sales, quality, and marketing. You will train and calibrate the analytics engine, review data quality, build stories and dashboards, and collaborate with product, engineering, and business teams to expand #J-18808-Ljbffr Capacity
Vacancy posted 1 day ago
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