Squadron Electronic Flight Bag Support Specialist

Job Role: Squadron Electronic Flight Bag (EFB) Support Specialist, Junior City / State / Region: Multiple Locations: Andrews AFB, MD; MacDill AFB, Tampa, FL; Scott AFB, IL; Travis AFB, Fairfield, CA; Dyess AFB, Abilene TX; Birmingham, AL; Joint Base Charleston, SC; Dover AFB, DE; Fairchild AFB, WA; Little Rock AFB, Jacksonville, AR; March ARB, Riverside, CA; McChord AFB, Tacoma, WA; McConnell AFB, Wichita, KS; McGuire AFB, NJ Location: On-Site Only , Telework As Approved by COR Travel: None Job Type: Full-Time Clearance: Tier 3 Security Investigation with SECRET eligibility and enrollment in Continuous Vetting required, active SECRET clearance preferred Salary Range: $40,000 - $78,000 Job Posting Estimated Close Date: 09/01/2026 Overview INTECON is seeking a Squadron Electronic Flight Bag (EFB) Support Specialist to support Air Mobility Command (AMC) flying squadrons by maintaining aircrew evaluation records, testing materials, qualification status, and recurring Stan/Eval reporting. This role supports the squadron's ability to track evaluation requirements, maintain qualification visibility, and provide accurate status information to leadership. Key Responsibilities Perform set-up, maintenance, and restoration on EFB devices, to include: Device activation Device/application password reset Device/application unlock Initiate lost mode/device retrieval Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include: Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office. Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office. Review audit logs for unauthorized access and/or configuration changes. Clearance Requirements Tier 3 Security Investigation with SECRET eligibility and enrollment in Continuous Vetting required, active SECRET clearance preferred Qualifications High school diploma or equivalent required Minimum 2 years of relevant experience in device support, user support, mobile device management, EFB support, or comparable technical support environment Experience with mobile devices, account/password support, configuration profiles, operating system updates, and audit-log review Ability to troubleshoot and restore user-device functionality in a controlled operational environment Preferred Qualifications Associate's degree or greater preferred in information systems, information technology, cybersecurity, electronics, or related field of study 4 or more years of experience in device support, user support, mobile device management, EFB support, or comparable technical support environment Direct military or civilian experience supporting squadrons in similar roles at one or more performance locations. Cybersecurity certifications in IAT Level I or II in accordance with DoD/DoW 8140 Benefits Comprehensive Group Health Plans (Medical, Dental, and Vision) coverage. Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance. Critical Illness and Accident Insurance. Flexible Spending Accounts and Supplemental Plans Available. Generous Paid Time Off and Holiday Pay. 401k Retirement Plan with Company Match. Company-paid Training/Development Programs, and Educational Assistance Program. Employee Assistance, Health Advocacy, and Financial Wellbeing Programs. EEO Statement INTECON is proud to be an Equal Opportunity Employer committed to fostering diversity and inclusiveness. We firmly uphold the principle of Equal Pay for Equal Work, without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, eligible veteran status, or any other protected characteristic. We welcome qualified applicants from all backgrounds and strive to create a workplace where everyone feels valued and respected. Compensation Disclaimer The salary range listed reflects a broad span to account for variations in experience, education, certifications, security clearance level, and other job-related factors. Final compensation will be determined based on the candidate’s qualifications, relevant experience, and alignment with both company guidelines and contractual rate restrictions established by the Government or customer. #J-18808-Ljbffr