Client Services Representative

Job Description

Job Description

Crestfield Talent is seeking a professional and dependable Client Services Representative to support customer communication and day-to-day account needs in Houston. This role focuses on assisting clients, responding to service questions, maintaining accurate records, and coordinating follow-up with internal teams.

The position is a good fit for someone who communicates clearly, stays organized, and enjoys helping customers in a professional business environment.

Responsibilities

• Respond to client questions by phone and email

• Assist with routine account and service requests

• Maintain accurate customer records and interaction notes

• Follow up on open requests and pending items

• Coordinate client needs with the appropriate internal departments

• Provide status updates when additional follow-up is required

• Help organize account documentation and service information

• Support a professional and responsive client experience

Qualifications

• Strong verbal and written communication skills

• Professional and customer-focused approach

• Good organization and attention to detail

• Comfortable using computers and CRM systems

• Able to manage multiple client requests

• Previous customer service, account support, or office experience is preferred

Skills

Client Services • Customer Service • Account Support • CRM • Phone Support • Email Communication • Customer Relations • Problem Solving • Communication • Organization • Time Management

Position Highlights

• Full-time schedule

• Paid training and onboarding

• Professional business environment

• Customer and account support experience

• Opportunities for advancement