Lead Public Safety Telecommunicator **INTERNAL APPLICANTS ONLY**

Lead Public Safety Telecommunicator

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing exceptional quality of life. As we work together to put the needs of our community first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family now, and in the future. And with continuing education and advancement opportunities, you can build a long, successful career with us. You'll thrive in an environment where we build a culture of innovation by encouraging collaboration and empowering staff to facilitate positive outcomes. We understand the importance of work/life balance, having flexible work schedules and the ability to be able to afford health insurance. That's why our benefits are known to be some of the best around! We offer a robust benefit package that includes low-cost health insurance, no cost onsite wellness center and gym, retirement in the Florida Retirement System, County paid basic life insurance, 14 paid holidays, generous personal leave, tuition reimbursement, longevity pay, and wellness programs to support a happier, healthier you. At Flagler County we aspire to be the catalyst that makes us an employer of choice.

Position Summary: The Lead Public Safety Telecommunicator is designed to formally recognize communications center employees who have demonstrated advanced knowledge and sustained performance in their role. To qualify, an employee must have a minimum of three (3) years of continuous full-time service as a Public Safety Telecommunicator II within the Flagler County Emergency Communications Center. This classification is not a supervisory rank; however, individuals designated as a Lead PST may serve as the Acting Supervisor in the absence of a Shift Supervisor.

Essential Functions:

• Successfully demonstrate all knowledge, skills and essential functions required of a Public Safety Telecommunicator II.
• Serve as Acting Supervisor in the absence of a Shift Supervisor, providing leadership, guidance, and support to staff as needed.
• Proactively contributes to the efficiency and improvement of the center operations through positive initiatives, problem-solving, and mentorship of team members.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.

Minimum Qualifications:

• Must have at least three (3) years of continuous full-time service in the Flagler County Emergency Communications Center as a PST II
• Must be able to work day, nights, weekends and / or holidays.
• Must be available to work during natural disasters.
• Must possess a current 911 Public Safety Telecommunicator certification through Florida Department of Health.
• Must possess a current FCIC / NCIC certification.
• Must possess a current EMD certification.
• Must possess a current CPR and T-CPR certification.
• Must possess all required FEMA courses.

Knowledge, Skills and Abilities:

• Knowledge of supervisory principles and techniques to guide, mentor, and support team members.
• Knowledge of public safety communications protocols and emergency response procedures.
• Skill in identifying opportunities to improve center operations, work flows, and customer service.
• Ability to serve as Acting Supervisor, coordinating staff, resolving conflicts and maintaining operational continuity.

PST II Knowledge, Skills and Abilities:

• Knowledge of law enforcement operations, procedures and terminology.
• Knowledge of the radio communications systems, including multi-channel operations and channel patching for large-scale or multi-agency incidents.
• Knowledge of the FIN radio system and how to patch channels with other agencies to ensure interoperability.
• Knowledge of federal, state, and agency regulations regarding criminal justice information, NCIC / FCIC systems and officer safety protocols.
• Knowledge of call classification, jurisdictional boundaries, and appropriate dispatch protocols.
• Skilled in active listening and comprehension to accurately interpret complex information.
• Skilled in prioritizing and managing high-priority incidents simultaneously.
• Skilled in communicating clearly and maintaining situational awareness under high-stress conditions.
• Skilled in making rapid decisions in high-pressure and life-threatening emergencies.
• Skilled in using Computer-Aided Dispatch (CAD), multi-line telephone systems, two-way radio systems, FCIC/NCIC terminals, and related technologies.
• Skilled in emotional resilience and de-escalation techniques.
• Skilled in data entry with high accuracy and attention to detail, especially when documenting time sensitive information.
• Ability to assess rapidly evolving situations, determine appropriate actions, and relay precise information to multiple stakeholders.
• Ability to maintain situational awareness, officer safety, and public safety during extended or critical incidents.

Physical Requirements:

• Work inside a fast-paced communications center with multiple people and functions occurring simultaneously within a close proximity.
• Sit for long periods.
• See at normal range or with accommodations.
• Ability to work 12-hour shifts including nights, days, holidays and weekends. Position subject to mandatory overtime requirements as needed and is considered an essential tactical position.
• Hear at a normal level or with accommodations.
• Speak understandably.
• Ambulate independently.
• Occasional lifting, carrying, pushing or pulling.
• Some walking, standing may be required.

Benefits

Flagler County offers the following benefits to its employees:

• Generous medical plan
• Dependent benefits available at reasonable rates
• Basic life insurance in the amount of 1x salary up to $50,000 at no cost to the employee
• Additional life insurance benefits for the employee and/or dependents are available at the employee's cost
• Dental and vision plans are offered on a voluntary basis at the employee's cost at group rates
• Onsite Employee Health & Wellness Center
• Flexible Spending Account through P&A Group
• Florida Retirement System (FRS)
• Personal Leave: Full-time regular employees accrue 20 personal leave days per year up to the maximum allowable accruals. Eligible part-time regular employee accruals are prorated accordingly.
• Tuition Reimbursement
• 14 paid holidays