Security Operations Center Dispatcher

Job Description

Job Description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

We're hiring multiple Security Operations Center (SOC) Dispatchers to join our team in De Soto, KS ! If you have prior security experience and thrive in a fast-paced environment where communication, monitoring, and quick decision-making are essential, this is an excellent opportunity to advance your career with Allied Universal.

Position Details:

• Position: Security Operations Center (SOC) Dispatcher
• Location: De Soto, KS
• Pay: $25.06 per hour
• Openings: Multiple positions available
• Experience Required: Minimum of 1 year of security experience
• Schedule: 10:45 PM – 7:15 AM
• Employment Type: Full-time
• Opportunity: Join a professional security operations team supporting a high-profile client with excellent opportunities for career growth and advancemen

RESPONSIBILITIES:

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to prioritize workload based on urgency
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: