Dental Office Assistant

Key Responsibilities

Schedule, coordinate, and manage patient appointments. Communicate appointment requirements and visit instructions to patients. Collect, verify, and update patient demographic and registration information. Review documentation to determine eligibility for applicable federal and state programs. Enter and maintain accurate information in health department management information systems. Navigate multiple computer applications to enter, retrieve, and manage patient information. Process cash transactions and balance the cash drawer accurately. Explain patient rights and responsibilities related to program participation. Obtain required authorizations before releasing confidential medical information. Assist with insurance prior authorizations by gathering and submitting required documentation before services are provided, as applicable. Prepare and organize forms and documentation to support efficient clinic operations. Scan, upload, and index records into electronic dental record systems. Maintain a professional, positive, and cooperative work environment. Perform other related duties as assigned. Minimum Education and Experience Requirements

High school diploma or equivalent. Two years of full-time equivalent experience in customer service, clerical support, office administration, or a related field. Valid driver's license. Successful completion of a required background check. Education Substitution:

Coursework completed at an accredited college or university may substitute for the required experience on a year-for-year basis, up to a maximum of two years. For example, 45 quarter hours may substitute for one year of required experience. Preferred Qualifications

Active Registered Dental Assistant (RDA) license in Tennessee. Previous dental front office or dental administrative experience. Familiarity with dental terminology to support accurate appointment scheduling and insurance coding. Ability to assist chairside during emergencies or staffing shortages, as permitted by licensure and applicable requirements. Strong organizational, communication, customer service, and computer skills. Ability to maintain confidentiality and handle sensitive patient information appropriately. Position Details

Employment Type:

Full-time contract position Work Schedule:

Monday Friday, 8:00 AM 4:30 PM Funding Duration:

Position funding anticipated through FY2031 Travel Requirements:

Travel throughout the assigned region as needed Background Check:

Required