Sales Support Specialist

Working Location : Pennsylvania, Center Valley Workplace Flexibility : Hybrid The Sales Support Specialist is an integral part of the sales process and must work closely with the sales team to meet sales objectives. Responsibilities include processing orders, reviewing quotes, ensuring accurate entry into the system, communicating with internal groups, providing updates to field sales, and handling customer inquiries. Job Duties Reviewing opportunities and quotes as it relates to promotions or trades. Processing and/or overseeing orders and issues through to completion. Acting as a facilitator for orders quotes and returns. Respond to inquiries regarding the status of orders product availability and delivery and tracking information. Primary point of contact for communication with sales reps and customers. Coordinate with inventory/purchasing, marketing, technical services group, corporate credit service contracts, financial services, and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders to maintain momentum of delivery. Listen to sales representatives complaints, problems/concerns, and identify the specific areas which are of greatest concern and assist with solution and work escalation process as needed. Reviewing trade-in eligibility. Calling, emailing, and faxing customers with product/sales information as requested by Sales Manager (quotes order confirmations). Working closely with other customer service functions, operations, contract, and or other teams as required or requested. Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution. Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel. Perform other related duties and/or work as assigned. Job Qualifications Required Qualifications : High School Diploma or equivalent required. Three (3) to four (4) years experience in Customer Service or Sales Support is required. Excellent follow-up and strong communication skills. Strong organizational skills and propensity to multi-task. Ability to problem solve and make decisions and interaction to work with internal and external customers of all levels. Extremely detail-oriented. Maintains a positive attitude and works well within a team environment. Effectively prioritizes workload / time management and accepts a high level of accountability for work assigned. Excellent verbal and written communication skills. Ability to handle stressful situations in a fast-paced environment. Ability to work flexible hours. Preferred Qualifications : Associate's Degree preferred. Equitable Offerings you can count on Competitive salaries, annual bonus and 401(k)* with company match 24/7 Employee Assistance Program Free live and on-demand Wellbeing Programs Generous Paid Vacation and Sick Time Paid Parental Leave and Adoption Assistance* 12 Paid Holidays On-Site Child Daycare, Café, Fitness Center** Connected Culture you can embrace Work-life integrated culture that supports an employee centric mindset Offers onsite, hybrid and field work environments Paid volunteering and charitable donation/match programs Employee Resource Groups Dedicated Training Resources and Learning & Development Programs We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact View email address on click.appcast.io. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus View phone number on click.appcast.io). It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: United States (US), Pennsylvania (US-PA), Center Valley, Commercial Operations Job Segment: Sales Support, Field Sales, Warehouse, Sales Operations, Sales, Manufacturing #J-18808-Ljbffr Olympus Corporation of the Americas