Customer Onboarding and Solutions Lead

Customer Onboarding and Solutions Lead

Overview

• Emerging Data Signals is a global group within Mastercard dedicated to the delivery of new innovative solutions in the Open Finance and digital space.

• Leading technical solution design and architecture discussions with customers.


• Driving customer onboarding, implementation, and ongoing support activities.


• Ensuring solutions comply with Mastercard standards, best practices, and governance processes.


• Collaborating with business and technology stakeholders to identify opportunities and define solution scope.


• Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle.


• Coordinating execution across commercial, product, and engineering teams.


• Mentoring and developing junior team members.

• Strong Java development and object-oriented design expertise.


• Understanding of modern web technologies such as React, Node.js, NPM, or Webpack.


• Strong software architecture and solution design capabilities.


• Experience integrating APIs and SDKs into customer solutions.


• Payments, commerce, or financial services experience is highly desirable.


• Proven experience leading customer implementations.


• Ability to bridge business and technical discussions.


• Strong stakeholder management and cross-functional collaboration skills.


• Experience creating repeatable processes, standards, and documentation.


• Coaching and mentoring capabilities.


• Customer-focused and implementation-oriented.


• Highly driven with a pragmatic approach to execution.


• Excellent verbal and written communication skills.


• Strong problem-solving mindset.


• Alignment with Mastercard values and collaborative culture.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.