Senior Manager, Workforce Productivity (I&O)

Job Description

Job Description

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.

If you're looking to make an impact, we're glad you're here. At Meriton, you'll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.

Senior Manager, Workforce Productivity

Reports to: VP, Infrastructure and Operations

The Opportunity:

The Senior Manager, Workforce Productivity will lead a team of deep technical experts responsible for strategy, engineering, architecture, adoption, and advanced support of the company's Microsoft-based workforce productivity ecosystem. This leader will oversee core platforms including Microsoft Exchange engineering and architecture, Microsoft 365 engineering, SharePoint, Teams, OneDrive, AI engineering, and Simpplr support, while ensuring these services enable secure, reliable, and productive employee experiences.

This role is designed for a leader who can balance backend Microsoft infrastructure engineering with end-user productivity outcomes. The team serves as the technical escalation point for the Service Delivery organization, which provides Level 1 through Level 3 support, while the Workforce Productivity function owns solution design, engineering standards, platform roadmaps, complex issue resolution, training, education, and continuous improvement.

Responsibilities:

Team and People Leadership

• Lead, coach, and develop a high-performing team of engineers supporting AI, Simpplr, and these Microsoft solutions: Exchange, Microsoft 365, including SharePoint, Teams, OneDrive.
• Foster a culture of accountability, collaboration, documentation, knowledge sharing, and continuous improvement.

Strategy and Platform Ownership

• Define and execute the workforce productivity technology strategy in alignment with business priorities, security requirements, enterprise architecture standards, and infrastructure roadmaps.
• Own the roadmap for Microsoft productivity platforms and associated collaboration services, including Exchange, Microsoft 365, SharePoint, Teams, OneDrive, and related AI-enabled capabilities.
• Partner with all Infrastructure and Operations teams, Cybersecurity, and business stakeholders to prioritize initiatives and deliver measurable business value.
• Evaluate new features, platform changes, and emerging technologies to improve collaboration, communication, automation, and employee productivity.

​Engineering Leadership

• Provide leadership for backend Microsoft infrastructure engineering, with emphasis on platform stability, scalability, security, resilience, and lifecycle management.
• Oversee technical architecture, engineering standards, governance, and design patterns for Exchange and Microsoft 365 services.
• Ensure sound integration and support models across collaboration tools, identity-related dependencies, messaging, content platforms, and employee experience technologies.
• Lead complex technical decision-making, major incident escalation support, and long-term remediation planning.
• Support financial governance, including forecasting and tracking of program and project budgets.

Service Model and Operational Excellence

• Serve as the escalation point for the Service Delivery team on advanced Microsoft platform issues that require engineering depth, architecture expertise, or platform redesign.
• Lead and execute migrations of files, messages, collaboration content from legacy systems to new M365 standards
• Drive service reliability, platform health, documentation, change discipline, and readiness for production support.
• Define and monitor service metrics, adoption measures, operational trends, and continuous improvement actions across workforce productivity services.

Adoption, Training, and Enablement

• Lead the design of solutions that improve how employees collaborate and access information across the enterprise.
• Build and mature training, education, and change enablement approaches that increase adoption of Microsoft 365, SharePoint, Teams, OneDrive, AI tools, and Simpplr.
• Ensure technical documentation, knowledge articles, standards, and support content are maintained and accessible.
• Partner with business leaders and service teams to translate technical capabilities into practical user outcomes and support models.

Qualifications:

• 10+ years of progressive IT experience, including significant experience in Microsoft collaboration, messaging, or workforce productivity technologies.
• 5+ years of leadership experience managing technical engineering, architecture, or platform teams.
• Bachelor's degree in Information Technology, or equivalent practical experience.
• Deep knowledge of Microsoft ecosystems, including Exchange, Microsoft 365, SharePoint, Teams, and OneDrive.
• Experience leading engineering teams that support enterprise collaboration and productivity.
• Demonstrated success partnering with Service Delivery organizations while maintaining clear accountability for engineering, escalation, and platform ownership.
• Excellent communication, facilitation, and negotiation skills with senior leadership.​
• Strong organizational skills and follow-through across distributed teams.​
• Willing to be hands-on and "roll up sleeves" to resolve issues and clarify requirements.​
• Collaborative, team-oriented, and service-minded.

Preferred Skills:

• Experience with AI engineering or the application of AI capabilities within collaboration and workforce productivity
• Experience supporting or integrating employee experience and intranet platforms such as Simpplr.
• Knowledge of adoption strategy, organizational change management, training development, and end-user enablement.
• Familiarity with Microsoft platform governance, security, compliance, and enterprise support models.
• Strong analytical, problem-solving, and service management capabilities.
• Ability to lead through ambiguity, drive transformation, and translate technical possibilities into business outcomes.

Additional Information:

• This position requires travel to Meriton locations and customer sites across the U.S. Meriton is an Equal Opportunity Employer.
• This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.