Dental Treatment coordinator

Job Description

Job Description

Job description

Summary/objective
To facilitate patient's office experience in being seamlessly and ensure the patient leaves well-informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements, and coordination of appointments.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Prepare and present treatment plan and financial estimates to patients for all prescribed treatment
• Assist patient with financial arrangements
• Insurance verification and sending/tracking pre-determinations
• Billing and sending of insurance claims with related narratives, x-rays, and photos
• Attending to denied claims and account receivables
• Schedule patient treatment appointments; reschedule and call patients that have not completed treatment
• Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time
• Handle all treatment paperwork including consent forms, policy forms and exit paperwork
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors
• Answer and return incoming calls from patients
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records
• Follow and demonstrate commitment to company policies, professional expectations and Service Excellence Standards
• Other duties may be assigned.

Competencies

• Customer service skills
• Interpersonal skills
• Confidentiality
• Microsoft Office
• Punctuality
• Dental EMR Knowledge
• Dental Billing

Supervisory responsibilities
None

Work environment
Front Office

Required education and experience

• Bachelor's degree
• Dental Experience: 2 Years
• Customer Service experience
• Dental Billing: 2 Years