HVAC Service Operations Manager 1

Job Description

About Us

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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

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For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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Role Purpose & Key Responsibilities

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This role provides leadership and accountability for the successful delivery, growth, and profitability of the Service business. You will oversee people, processes, and performance to ensure consistent service excellence, strong financial results, and a safe, customer‑focused operation.

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How You Will Make an Impact

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Financial & Business Performance

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• Set, track, and achieve gross margin and profitability goals across customer accounts, including Planned Service Agreements (PSAs) and Labor & Materials (L&M) work.
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• Drive L&M revenue growth through effective leadership of Technicians and Team Leads.
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• Review, approve, and ensure accuracy of all L&M quotations.
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• Own budgeting, forecasting, and oversight of accounts payable and receivable activities.
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Operational Leadership

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• Lead execution of assigned Service business, including resolution of warranty‑related customer issues.
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• Ensure consistent and high‑quality service delivery through direct supervision, audits, and performance management of Technicians, Customer Service Agents, and related staff.
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• Procure and maintain fleet vehicles and tools inventory to support operational readiness and efficiency.
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People Leadership & Workforce Planning

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• Maintain appropriate staffing levels to support current and future business needs.
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• Lead hiring, onboarding, training, and transition of new employees.
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• Manage day‑to‑day team performance, conduct formal performance reviews, and address employee‑related issues as needed.
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• Foster a collaborative, accountable, and high‑performing service culture.
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Safety & Compliance

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• Own safety performance and ensure full compliance with company safety programs and standards.
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• Promote a proactive safety culture that protects employees, customers, and assets.
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What We’re Looking For

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Required Qualifications

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• Technical school training or equivalent experience in the HVAC or building controls industry .
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• Three (3) or more years of management experience in a service delivery environment.
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• Strong ability to prioritize work, manage scheduling, and lead a diverse team.
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• Excellent interpersonal, customer service, and negotiation skills.
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• Demonstrated proficiency in written and verbal communication.
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• Basic financial and accounting knowledge.
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• Proficiency in Microsoft Office applications and a Windows‑based environment.
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Preferred Qualifications

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• Diploma in Electronic or Mechanical Systems .
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• Two (2) or more years of hands‑on experience in HVAC or building controls.
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• Five (5) or more years of experience in a service management role leading a comparable service delivery team.
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