Customer Success Manager

Overview The Customer Success Manager is an integral part of our Worldwide Customer Success team at Azul. The role acts as the liaison between the customer and Azul, ensuring a best‑possible experience from onboarding through lifetime. The position primarily focuses on accounts in the Central and Western US . Responsibilities Own the post‑sales customer relationship, including a comprehensive onboarding session with a “welcome packet,” setting expectations for migration, health checks, business reviews, and renewals, and scheduling the first business review. Plan, prepare, coordinate, and execute communications and “check‑in” meetings with the Account Executive, Sales Engineer, and Renewal Sales Specialist to keep the customer informed throughout the lifecycle. Conduct welcome meetings to understand desired outcomes. Maintain a regular cadence of check‑in meetings. Lead formal Azul Business Reviews following the format: Know the Customer, Planning (patches, security briefings), and Education (features, roadmap, tips). Follow up on migration plans and progress. Provide product feature updates. Act as a liaison for customer requests, questions, and escalations to ensure timely resolution across Azul’s organizations. Monitor and record key customer information (support interactions, cases, downloads) to create a risk profile and record health scores in Salesforce. Maintain internal data systems (Salesforce, Clari) with all customer intelligence. Drive attendance of key customers at security and product‑review sessions. Work with RSS and Account Executives to identify renewal risk, mitigate churn, and secure expansion opportunities. Required Qualifications 7+ years of experience in Customer Success, Support, or Sales Engineering. B.S. or M.S. in computer science or related field. Technical background, preferably in software or a complementary industry. Experience engaging prospects and customers in person, virtually, and via email. Project management experience a plus. Strong understanding of Java/JVM, performance tuning, and deployment models (on‑prem, cloud, containers) preferred. Familiarity with CRM tools such as Salesforce and Clari. Excellent presentation, verbal, and written communication skills. Benefits Competitive base salary ($115,500–$126,000) plus commission/variable pay. Comprehensive insurance (medical, dental, vision). 401(k) plan. Paid time off, paid parental leave, company shutdowns, holidays. Flexible remote‑first work environment. Referral program. Opportunity to work with top experts in the Java ecosystem. Our Culture & Values Maniacal Customer Focus Innovation & Excellence Initiative & Courage Impact & Influence Integrity & Transparency Diversity, Inclusion & Teamwork Azul participates in E‑Verify. As a US employer, Azul Systems, Inc. uses E‑Verify to confirm employment eligibility. For more information, visit Employment is contingent upon reference and background checks. #J-18808-Ljbffr