Associate Director - Clinical Command Center (Non-Clinical Administration)

DescriptionThe Associate Director is responsible for overseeing the daily administrative and business operations for Mount Sinai Heath System’s Clinical Command Center (CCC), which includes: capacity management, centralized clinical admitting and throughput initiatives for all inpatient bed assignments, inter and intra patient movement, transfer center procedures and outcomes and telemedicine. The Associate Director ensures that the department is managed according to institutional policies and any applicable regulatory requirements to maintain optimal results and high employee engagement.Responsibilities1. Oversees operations within all departments of the Clinical Command Center logistics. Uses data and fact-based problem-solving techniques to improve processes and outcomes. 2. Ensures that all operations within clinical admitting, system throughput, transfer center and telemedicine run efficiently for optimal patient service delivery. 3. Plans and coordinates departmental and system projects. Maintains standard operating procedures. Participates in the review and evaluation of department resources and operational workflows and recommends solutions to senior leadership, as necessary. 4. Assists department leaders in the implementation of operational best practices. Develops and maintains effective working relationships with other departments throughout the health system to improve communication and throughput operations.5. Reviews projects in progress or at completion to ensure accuracy and conformance with proper processes. Helps to develop and maintain quality assurance for all areas of responsibility.6. May establish work schedules for specified CCC teams. Monitors and assists staff, while advising leadership of any operational issues or administrative needs.7. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.8. Collaborates with department senior leadership to develop short term and long-range plans for the logistical teams in clinical admitting, throughput, transfer center and telemedicine. 9. Reviews and administers policies regarding hiring, payroll, placement and orientation of all staff. Interviews, screens and recommends the hiring of new employees. Assists in departmental onboarding, mentoring, training and performance appraisals of staff.10. Recommends recognition and discipline of assigned staff.11. Provide leadership for staff members in the form of ongoing training, performance feedback, goal setting, and problem resolution; cultivate a culture of innovation and creativity in service of better patient care.12. Produces metrics and status reports for projects that are in progress or under consideration, in collaboration with departmental project and program coordinators, data management and reporting team.13. Performs regular reconciliations, analysis and justification of cost variances to senior leadership. 14. Monitors activities to meet standards and regulations of accrediting agencies such as The Joint Commission (TJC), Commission of Accreditation Rehabilitation Facilities (CARF) and New York State and City Department of Health.15. Performs other related duties as required.QualificationsEducation Requirements Bachelor's Degree required in healthcare administration, business (healthcare), public health administration or related field in lieu of obtaining Master’s degree. Master’s degree (MHA, MBA, MPH or related) highly preferred. Experience Requirements 5+ years of progressive managerial experience in a professional healthcare business environment, large hospital or health system required.Knowledge of EPIC preferredMicrosoft Suite - IntermediateEmployer DescriptionStrength through Unity and InclusionThe Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.About the Mount Sinai Health System:Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.Equal Opportunity EmployerThe Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.CompensationThe Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $79720 - $161199 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.