Cocktail Server - Foundation Room New Orleans

Job Title

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role

Serve food and beverages to guests in a nightclub environment with a cheerful attitude.

Responsibilities

• Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP's to instill appreciation for their membership and patronage
• Impeccable knowledge regarding the steps of service for up-scale dining
• Expert confidence in both bottle and wine service skills
• The ability to up-sell and offer food and beverage suggestions to guests
• Extensive aptitude of culinary terms, methods, and up-scale cuisine
• Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise
• Ability to understand and execute flawlessly the standards and procedures of Bottle Service.
• Articulate vocabulary with the ability to adapt and socialize with current audience
• Exemplary and professional grooming standards
• Cash handling experience and Point of Sales System experience
• Strong working knowledge of all beverages
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Ability to anticipate and respond to guests needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, up-sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.
• Keep tables clean/wiped
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Receive payment and process cash, credit card or Travelers check transactions according to HOB policy
• Ensure that comp and void checks are processed according to HOB policy
• Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift

Qualifications

Required:

• TIPS Responsible Alcohol Awareness Training Certification or Equivalent
• Must have a minimum of 2 years experience serving in a up-scale dining and night life venue
• Working knowledge of high end restaurant operations and safe, responsible alcohol service
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
• High School Diploma or equivalent
• Must have a flexible schedule
• Must be able to adhere to Dress and Appearance Guidelines
• Flexible schedule and ability to work late hours
• Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
• Ability to deal with intoxicated guests in a positive and safety minded manner
• 2 years bottle service experience
• 3 years work experience interacting with people in a positive environment
• Tolerance of all cultures, music and art forms

Preferred:

• Point of Sales knowledge
• Interest in wines, spirits, and Mixology
• Interest in Night Life
• Cash handling experience
• Experience recognizing valid ID's
• Experience in a live music environment

Physical Demands/Working Environment

• Working environment is fast-paced and often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques