Customer Service Analyst

Job DetailsLevel: ExperiencedJob Location: TX/TX/TX - Bonham, TX 75418Position Type: Full TimeJob Shift: DayJob Category: Admin - ClericalCustomer Support Analyst Heavy Data Entry Expert level using Excel Analytical thinker and technical troubleshooter Manage distribution sales orders through all order statuses Order entry; accurately and in a timely manner. Calculate EA to CS quantities. Understand credits and returns. Manage freight charges. Schedule shipping dates. Send shipping notices. Ensure orders are verified and in picking status. Working relationship with shipping and transportation. Invoice shipped orders timely. Build relationships with customers. Customer setup as needed. Understand "Bill to" and "Ship to" relationships. Understand distributors, dealers, hardware, etc. Partner with sales force for customer requests. Understand private packaging order processing. Manage customer service phones and email boxes. Cross train for all department tasks. Computer and math skills required. Multi-tasking and customer service oriented. Qualifications Voluntary Purchasing Groups, Inc., is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Job Type Full-time Benefits 401(k) 401(k) matchingDental insurance Health insurance Paid time off Vision insurance Shift 8-hour shift Day shift Education High school or equivalent (Required) Experience Microsoft Excel: 1 year (Required) Data Entry: 1 year (Required) Work Location In person (Bonham Texas) #J-18808-Ljbffr