Call Center Representative

Responsibilities Provide courteous, prompt, and excellent member service Answer all incoming calls, providing general account and loan information in a pleasant and professional manner Practice Call Center Standards for all incoming calls Build relationships by suggesting appropriate products and services to fit members’ needs Answer member telephone inquiries and provide appropriate suggestions to financial needs Meet average call volume goal and KPIs Communicate with our members through Chat on a rotating schedule Provide accurate and appropriate account information encompassing all share products Process requested account transactions and assist members with account problems Provide general loan information on member accounts Open a variety of sub-share accounts Build relationships by educating members on Clearview products and services Work a variety of shifts based on operational needs Attend required Clearview training and meetings Remain current on promotional and marketing mailings Handle other duties as assigned Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued Requirements High School diploma or equivalent required Minimum of six months of similar or related experience required Strong member service skills Outstanding telephone communication and interpersonal abilities Solid understanding of financial products and services Skilled in building and enhancing relationships through sales and service Proficient in computer applications Strong analytical capabilities Versatile and able to manage multiple tasks Maintains accuracy in a fast-paced setting Detail-oriented Flexible with working hours Reliable with a strong attendance record Certifications & Qualifications High School diploma or equivalent #J-18808-Ljbffr