Senior Technician - Field Services

Senior Technician – Field Services Maximus is currently seeking a Senior Technician – Field Services. This is an onsite role based out of our Albany, NY office location and is expected to be in the office 5 days a week. Essential Duties and Responsibilities Identify, research, and resolve technical issues for local and remote staff. Become the subject matter expert for various software applications and endpoint configurations for the business. Conduct routine equipment servicing out in the field. Perform on-site activities related to installation, repair, management, and maintenance. Track IT assets and maintain updated information in the appropriate ITAM database. Document, track, and monitor problems to ensure timely resolution within the established SLAs of the business. Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business. Perform technology upgrades and refreshes. Perform work via IT ticketing system to assist customers in person, over the phone, chat, and remotely. Assist in tracking and completing tickets pertaining to application, network, and system issues. Administer user accounts and permissions to various applications. Serve as technical liaison between program staff and IT. Provide assistance and training to lower-level support staff. Job‑Specific Essential Duties and Responsibilities Strong IT support professional with experience supporting Windows 10/Office 365 environments, VoIP systems, Microsoft technologies, and virtualized environments (vCenter/vSphere). Skilled in hardware and network support, including desktops, laptops, routers, switches, wireless devices, print servers, and telecom systems. Proficient in scripting and automation using PowerShell, PowerApps, and Python, with experience using MECM, Wireshark, and software compliance scanning. Experienced working with third‑party vendors such as Dell and Microsoft, troubleshooting complex technical issues, and producing thorough documentation. Highly organized, detail‑oriented, and proactive, with strong communication skills and the ability to work independently or collaboratively in fast‑paced environments, including after‑hours and rotating shift support. Minimum Requirements High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience. Job‑Specific Minimum Requirements High school diploma or GED required. Cisco Certification. Microsoft Certification (Office Suite). Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Salary Range Minimum Salary: $29.7 Maximum Salary: $44.5 #J-18808-Ljbffr Maximus