Patient Billing/Services Representative II - Orthopedic Surgery

Patient Billing Services Representative II

The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast-paced clinics. May require local travel to cover other Orthopedic locations.

Primary Duties & Responsibilities:

• Deliver exceptional customer service with a positive, patient-centered attitude.
• Check in/Check out scheduled patients. Ensure registration is accurate. Updates and verifies patient insurance, referrals and demographic information in EPIC as needed.
• Schedule walk-in and same-day appointments.
• Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances. Ensures good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act. Balances cash drawer and prepare daily deposit.
• Completes required HIPAA training. Strictly adheres to HIPAA regulations and all Orthopedic/front desk policies. Completes all other University and department yearly training.
• Maintains familiarity with insurance companies and their requirements. Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate.
• "Scrubbing" or preparing all scheduled appointments for upcoming clinic days.
• Acts as patient liaison requesting additional services for patients as needed.
• Acting as concierge to waiting patients. Rounding our waiting rooms ensuring patients are aware of wait times and their needs are met while waiting. Tidy waiting area etc.
• Contribute to a culture of teamwork, accountability, and continuous improvement.
• Performs other duties as assigned.

Working Conditions:

• Normal office environment.
• Patient care setting.

Physical Effort:

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications:

Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration

Grade: C06-H

Salary Range: $17.89 - $26.35 / Hourly

Washington University in St. Louis