Field Service Engineer

Job Description

Job DescriptionJob Title: Engineer, Field ServiceDepartment: Technical ServicesSupervisor: Technical Services ManagerJob SummaryPerform functions to provide capital equipment maintenance, repair, qualification protocolexecution, calibration, and training services for customers in US or Internationally.Responsibilities• Plan assigned customer service needs, contact customers to obtain information to determine tools, instruments and parts that may be needed in the field and arrange travel needs.• Meet customer personnel to determine equipment problems, perform diagnostic tests involving mechanical, electrical, electronic, pneumatic, and hydraulic systems.• Troubleshoot and diagnose problems and take corrective action involving replacing defective parts and machine components, reprogramming control systems and reviewing units as necessary.• Provide protocol services for customers, perform equipment qualification procedures at home office and at customer site, identify and correct problems as required.• Calibrate equipment according to customer schedule apply test procedures and adjust equipment to meet standards.• Provide on-site operation, maintenance, and preventive maintenance.• Make courtesy calls to customer sites as available.• Respond to customer calls regarding equipment problems, determine nature of problems and recommend corrective action.• Run lab and factory acceptance tests for customers, set up equipment, run product and check specifications.• Conduct on-site seminars for equipment operation and process optimization.• Prepare service and expense records as required.• Perform other related duties as assigned.Minimum Education & Work Requirements • Bachelor of Science in Engineering or 4 years of equivalent work experience preferred • Electromechanical proficiency • Ability to read blueprints and electrical schematics • Familiarity working with Programmable Logical Controllers • Some knowledge of RS Logix • Experience working with Digital Multimeters, temperature probes, pressure gauges • Familiarity working with high voltage devices • Experience with troubleshooting • Ability to travel domestically and internationally (overnight stays) Title: Engineer, Field ServiceLocation: Onsite (Travel Required - Domestic & International)Hire Type: Direct Hire Target Salary: $75,000 Benefits: Medical, Dental, Vision, PTO, Paid Holidays, 401(k)Must Have Skill Set:Electromechanical troubleshooting experienceAbility to read blueprints and electrical schematicsExperience with PLCs (RSLogix preferred)Hands-on experience with calibration and diagnostic tools (multimeters, pressure gauges, temp probes)Strong problem-solving skills in mechanical, electrical, and control systemsAbility to travel (domestic & international)Overview:We are seeking a Field Service Engineer to support installation, maintenance, troubleshooting, and qualification of capital equipment at customer sites. This role requires strong electromechanical expertise and the ability to work directly with customers to diagnose issues, perform repairs, and ensure equipment operates to specification. The ideal candidate is hands-on, customer-focused, and comfortable traveling to support a variety of field-based service needs.Job Duties:Plan and coordinate service visits, including identifying required tools, parts, and travel logisticsDiagnose and troubleshoot equipment issues across mechanical, electrical, pneumatic, and hydraulic systemsPerform repairs, replace components, and reprogram control systems as neededExecute equipment qualification protocols at internal and customer sitesPerform calibration activities and ensure equipment meets operational standardsProvide on-site maintenance, preventive maintenance, and operational supportRespond to customer service calls and recommend corrective actionsConduct factory acceptance testing (FAT) and site acceptance testing (SAT)Train customers on equipment operation and process optimizationMaintain accurate service documentation, reports, and expense recordsQualifications:Bachelor's degree in Engineering or equivalent hands-on experience (4+ years preferred)Experience working with PLCs and control systems (RSLogix preferred)Strong understanding of electromechanical systemsExperience with high-voltage equipment preferredProficiency with diagnostic and calibration toolsStrong communication and customer-facing skillsAbility to travel frequently, including overnight and international travel Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.


Meet Your Recruiter

John McMahon

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

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