Service Technician II

Overview The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations. The Service Technician tests, troubleshoots, and repairs all aspects of our access control systems. Experience with servicing CCTV, various video systems, networking (TCP/IP), and associated network routers, gateways, switches is a plus. Must be able to troubleshoot problems at customer sites and remotely. To that end, the Service Technician interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations. Responsibilities Service and Resolution (70%): Maintains, services, installs, tests Basic access control, security components and Video/CCTV Systems Diagnoses CCTV system problems and determine faulty components Programs digital video recorders and network video recorders according to client needs Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards Provides regular progress updates to all stakeholders Communicates with customers, customer representatives, contractors and Kastle staff as necessary to service, install and test equipment Services, and repairs Kastle access control and video systems. Interfaces with customers to insure their complete confidence in the Kastle System. Verifies completed work is documented accurately and consults with manager to resolve discrepancies. Maintains company‑owned vehicles, tools, equipment, and individual tool issue. Local Travel to worksites in the DC Metro Service Ticket Administration (15%): Manage tickets once assigned Logs technician hours and parts used on jobs, changes the billing status on jobs after consultation with CS and/or I&S Director Provides accurate documentation for completed work and consults with Technical Support to resolve discrepancies Processes Work orders & Service requests in field service dispatch system Equipment Maintenance and Inventory (5%): Maintains and protects building keys to customer buildings. Responsible for providing proper documentation for inventory control and for maintaining proper inventory for vehicles and projects Must be available to perform end of year and interim inventory counts. Maintains assigned company‑owned vehicles, tools, equipment, and individual tool issue. Qualifications Advanced electronics knowledge Advanced electrical knowledge Mid-level to advanced networking knowledge with certifications Advanced diagnostic skills for more complex services Works closely with network and IT personnel about IP addressing issues. Knowledge in access control (Z, Quad, other), lock smith, wireless networking, delayed egress locks, specialty alarm systems (DMP/Silent Night), other access control mfg., training/certification, telephones, networking & IP Ability to perform quality service repairs on multiple supported products Work history must display stability and consistent attendance Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision Ability to interface and communicate with customers and co-workers in a clear and professional manner Self-motivated and excellent attention to detail Must be available to work overtime, weeknights, and weekends as needed Ability to lift, move, or carry items weight up to 75 pounds. Required to maintain a valid driver’s license and clean driving record Equal Opportunity Statement At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Aff… #J-18808-Ljbffr Kastle Systems International, LLC