Service Engineer

Job Description

Responsibilities

• Troubleshoot battery storage systems to identify and resolve issues
• Manage a ticketing system to ensure that customer requests and issues are addressed promptly
• Collaborates with services and product teams, vendors, and others to develop and implement performance metrics, reports, and data analytics to track system performance and identify areas for improvement
• Analyze system data to identify trends and potential issues before they become critical
• Collaborate with other members of the Services team to develop and implement new processes and procedures to improve system performance and customer satisfaction
• Assist with developing and implementing training programs for customers and other Services team members
• Provide technical support to customers and Services team members as needed, either remotely or on-site
• Maintain up-to-date knowledge of new technologies and industry trends related to battery storage systems
• Contribute to knowledge library of internal and external facing technical solutions to improve organizational and customer knowledge of products and usage
• Support Projects and Services organizations as needed.
• Must be able to work on-call, including weekends and holidays, as needed
• May be required to work on-site at customer locations, which may include working in confined spaces or at heights.
• Must be able to lift up to 50 pounds

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies and processes
• Strong attention to detail and ability to manage multiple priorities.

Education and Experience

• Bachelor's Degree in Engineering required
• Minimum of 5 years' related experience

Travel

• Local Travel
• Overnight/North America

Working Conditions

• Office Environment - Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
• Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
• Customer/Partner Locations – Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.