Outbound Specialist

Role We’re looking for a proactive and organized Outbound Specialist with excellent communication skills and a strong customer service mindset. In this role, you'll play a key part in converting leads into Sword Health members, guiding them through the enrollment process and ensuring they receive the best possible support. AI Proficiency at Sword Health Explorer (Level 1) — Uses AI daily to boost personal productivity Builder (Level 2) — Creates workflows and tools that elevate the whole team Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. What you’ll be doing Driving Enrollments: You’ll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed. Using Effective Closing Techniques: You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants. Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating empathy and a solution‑oriented approach, creating meaningful connections, and ensuring a seamless experience. Collaborating with Internal Teams: You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support. Leveraging Technology Effectively: You’ll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes. What you need to have You should know how to use AI tools and techniques to enhance your daily productivity and decision‑making. 2+ years of experience in outbound calling, telemarketing, or sales is highly preferred. Excellent verbal communication and interpersonal skills. Professional and courteous phone manner. Ability to persuade and influence others. Strong organizational and time‑management skills. Ability to handle rejection and maintain a positive attitude. Proficient in using computers and relevant tools (e.g., Zoom Workplace, Excel, Jira, Slack, Notion). High school diploma or equivalent (bachelor’s degree preferred). Proficient in English (Spanish would be a plus). Benefits Comprehensive health, dental and vision insurance Life and AD&D insurance Financial advisory services Supplemental Insurance Benefits (Accident, Hospital and Critical Illness) Health Savings Account Equity shares Discretionary PTO plan Parental leave 401(k) Flexible working hours Remote‑first company Paid company holidays Free digital therapist for you and your family *Eligibility: Full‑time employees regularly working 25+ hours per week Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided. SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status. #J-18808-Ljbffr Phoenix Court Group