Kidney Transplant Patient Access Representative 3

Join Sutter Health

Obtains all necessary information to register and financially clear patients. Acts as a key resource by providing functional guidance and direction to new employees, resolving problems, using sound judgment and initiative as workflow requires. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Responsible for providing issue identification, assessment, and resolution as well as technical support in order to achieve desired outcomes and compliance with the Electronic Health Record (EHR) and Sutter Health policies and standard procedures. Oversee the collection of information that is obtained during the registration work flow process to ensure efficient and accurate registration of patients in Emergency, Ambulatory, Inpatient and Outpatient service areas related to hospital billing and compliance.

Education: High School Diploma or General Education Diploma (GED)

Typical Experience: 2 years of recent relevant experience

Skills and Knowledge:

• General knowledge of patient access and financial counseling functions in acute and non-acute settings
• Working knowledge and understanding of insurance and medical terminology
• Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA) and consent laws
• Strong time-management skills Ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in patient registration systems
• Demonstrated ability to work accurately and efficiently in multiple computer systems, including: Patient registration/accounting systems Telephone consoles
• Document imaging and scanning Payment posting systems Proprietary payer websites
• Data quality monitoring systems Strong verbal and written communication skills Active listening skills
• Strong accuracy and attention to detail Decision-making and problem-solving skills
• Ability to work concurrently on a variety of tasks and projects in a diverse environment
• Ability to meet or exceed customer service, productivity, and quality standards Computer proficiency
• Ability to work with and maintain confidential information

Job Shift: Days

Schedule: Full Time

Shift Hours: 8

Days of the Week: Monday - Friday

Weekend Requirements: None

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Limited Term (Fixed Term)

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $36.83 to $51.55 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program.