Service Desk Technician - Bilingual Mandarin/English

$16 - $20 per hour

Full-time

Logicalis, Inc.

*This position requires that the candidate is fluent in Mandarin and English. You must be willing to work Sunday - Thursday, 9PM - 6 AM EST*
Summary
Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC. Supports end user service request fulfillment as required.
Essential Duties and Responsibilities
Responds and solves customer issues utilizing technology tools, procedures, and training.
Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment.
Escalates issues in accordance with escalation procedures.
Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis.
May create technical and process documentation for trouble shooting purposes.
Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages.
Maintains current knowledge of core service offerings and Service Level Agreements (SLAs).
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Associate degree in a related field.
Experience / Technical Requirements
1 year experience in the following:
Troubleshooting and/or configuration experience with IT Service Desk functions including Windows Operating Systems, Microsoft Office products, as well as general networking knowledge.
Server/PC operating system support, specifically Windows XP, 7, Server 2003 and 2008, VPN connectivity, backup solutions, and networking knowledge.
ServiceNow (or similar ticketing system tool) and Nimsoft (or a similar IT monitoring system tool).
Proficient use of all Microsoft products and operating systems.
Certifications
Relative and current certifications to technologies listed such as:
Microsoft, Cisco or CompTIA A+ / CompTIA Network+
Other Skills and Abilities
Strong troubleshooting and initiative skills.
Client service focus and excellent interpersonal skills.
Strong, clear communication skills - oral, written, and email.
Excels in ability to multi-task.
Works independently with minimal supervision.
Works well with team members and cross-departmentally.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $20/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 8 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician - Bilingual Mandarin/English in West Chester, Butler County, OH vacancy

Bilingual English-Mandarin Logistics Warehouse Specialist
...A logistics company in Cincinnati is seeking a Business-level Mandarin Speaker to assist with warehouse operations and manage DSPs. Key... ...role that requires business-level proficiency in Mandarin and English, offering competitive pay and various benefits including PTO, medical...
Bilingual
English language skills
Mandarin language
Full time
Comrise
Cincinnati, OH
3 days ago
Medical Assistant
$16 - $25 per hour
...and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and... ...terminology, procedures, and durable medical equipment (DME). Bilingual (Spanish, Mandarin, etc.) is a plus. USD $16.00/Hr. USD $25.00/Hr....
Bilingual
Mandarin language
Live out
Work at office
SCA Health
West Chester, Butler County, OH
5 days ago
Seasonal Sales Associate
...short-term basis by consistently delivering outstanding guest service experiences in a sales culture that utilizes elements of... ...communication and listening skills using spoken and written English; bilingual English/Spanish speaking and writing skills are preferred....
Bilingual
English language skills
Temporary work
Seasonal work
Local area
Flexible hours
Night shift
GameStop
West Chester, Butler County, OH
4 days ago
Sanitation Supervisor
...equivalent work experience preferred. USDA, FDA, and OSHA experience is preferred. HACCP and SQF certifications are preferred. Bilingual in English and Spanish is a plus. Ability to work a flexible schedule. Ability to work in a cold environment. Valid Driver's License....
Bilingual
English language skills
Work experience placement
Flexible hours
Latitude-36-Foods-LL
West Chester, Butler County, OH
3 days ago
Yard Supervisor
...management and HSE Ongoing responsibility of creating and implementing a safe work environment Qualifications: Speak and read English. Bilingual Spanish a plus 3+ years PVF industry experience preferred Ability to read and understand industry specifications, charts, and...
Bilingual
English language skills
Elevate Human Capital
West Chester, Butler County, OH
3 days ago
PH - Switcher PT
$22.1 per hour
...Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...
Bilingual
English language skills
Hourly pay
Minimum wage
Shift work
FedEx
West Chester, Butler County, OH
2 days ago
HVAC Replacement Sales Representative
...our customer commitment, excellent service, and knowledgeable technicians, we stand out from the competition.... ...PowerPoint, and Outlook) ~ Excellent English communication (verbal & written),... ...existing HVAC knowledge and is bilingual in English/Spanish. Experience generating...
Bilingual
English language skills
Full time
Work from home
Airtron Heating & Air Conditioning
West Chester, Butler County, OH
20 days ago
Customer Service Supervisor
...Customer Service Supervisor We are looking for a proven leader to join our team as a Customer Service Supervisor. The successful... ...~ Undergraduate degree in a relevant field of study ~ Bilingual in English & Spanish or French is a plus ~2 - 3 years of management experience...
Bilingual
English language skills
Work at office
Monday to Friday
Shift work
Formica
Sharonville, OH
4 days ago
Retail Keyholder
...Keyholder At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to... ..., both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred....
Bilingual
English language skills
Full time
Local area
Worldwide
Flexible hours
Shift work
Night shift
3 days per week
GameStop
Sharonville, OH
2 days ago
Store Manager
...solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion... ..., both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.Work independently...
Bilingual
English language skills
Local area
Immediate start
Shift work
Night shift
GameStop
Sharonville, OH
5 days ago
Full Time Assistant Store Manager
...ManagerAt GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to... ..., both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred....
Bilingual
English language skills
Full time
Immediate start
Worldwide
Flexible hours
Shift work
Night shift
3 days per week
GameStop
Sharonville, OH
4 days ago
Marketing Manager
...monthly forecasts, and win/loss reviews; drive cross-functional execution. Qualifications Language: Business-fluent English; Mandarin preferred. Experience: 5+ years in CE/3C strategic account management or business development; familiar with OEM/ODM...
English language skills
Mandarin language
GUANGDONG YUPIN INDUSTRIAL CO., LTD.
Cincinnati, OH
4 days ago
Warehouse Lead
$17.5 per hour
...preferred. Ability to read, write, and communicate effectively in English. Basic computer skills with proficiency in Microsoft Office... ...software preferred. Preferred Qualifications Bilingual (English/Spanish) strongly preferred. Experience training and...
Bilingual
English language skills
Hourly pay
Weekly pay
For contractors
Work at office
Local area
Immediate start
Shift work
Staffmark Group
West Chester, Butler County, OH
5 days ago
Full Time Assistant Store Manager
...At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our... ..., both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. Achieve...
Bilingual
English language skills
Full time
Local area
Immediate start
Worldwide
Flexible hours
Shift work
Night shift
3 days per week
GameStop
West Chester, Butler County, OH
3 days ago
Ops Supervisor - Station
$24.75 - $38.43 per hour
...Investigates, resolves and/or escalates customer service issues, as appropriate Responsible for training new... ...employees only). Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...
Bilingual
English language skills
Hourly pay
Minimum wage
Work at office
FedEx
West Chester, Butler County, OH
2 days ago
Warehouse Lead
$17.5 per hour
...preferred. Ability to read, write, and communicate effectively in English. Basic computer skills with proficiency in Microsoft Office... ...similar inventory software preferred. Preferred Qualifications Bilingual (English/Spanish) strongly preferred. Experience training and...
Bilingual
English language skills
Hourly pay
Weekly pay
For contractors
Work at office
Local area
Immediate start
Shift work
Staffmark
West Chester, Butler County, OH
2 days ago
Bilingual HR Coordinator (Japanese)
...Are you fluent in both Japanese and English and passionate about supporting executives... ...employee experience? Our client is seeking a Bilingual Executive Assistant to play a critical... ...Assist with critical life-transition services such as: Social Security applications...
Bilingual
English language skills
Permanent employment
Work at office
Relocation
Relocation package
Insight Global
Mason, OH
1 day ago
Branch Operations Leader
$50k - $100k
...Builder Services Group, Inc. is seeking an Assistant Branch Manager in Hamilton, Ohio. This role involves supporting the Branch... ...managerial experience, preferably in construction or trades, and is bilingual in English and Spanish. Competitive compensation includes a base salary...
Bilingual
English language skills
Builder Services Group, Inc.
Hamilton, OH
3 days ago
Flexible Bilingual Interpreter: School-Based Impact
...A language services provider in the Greater Cincinnati Area is looking for Bilingual Interpreters to support students during the upcoming state testing. This independent... ...community. Candidates should be bilingual in English and another language, have strong communication...
Bilingual
English language skills
For contractors
Flexible hours
Affordable Language Services
Cincinnati, OH
1 day ago
Bilingual Customer Support Specialist - Spanish/English
...Teleperformance USA is seeking a bilingual (Spanish/English)Customer Support Specialist to serve as a primary contact for clients, handling inbound... .... The role requires at least 6 months of customer service, high school diploma, and ability to type 25 wpm. #J-188...
Bilingual
English language skills
Teleperformance USA
Wyoming, OH
23 hours ago
Entry-Level Lube Tech
...milestone. As an Entry-level Lube Technician, you will help drive the continued... ...impeccable preventive maintenance service. You will act as a trusted advisor... ...periods of time and climb stairs. English/Spanish speaking bilinguals preferred, otherwise English fluency...
Bilingual
English language skills
Full time
Part time
Flexible hours
Afternoon shift
VIOCF
Middletown, OH
2 days ago
Amharic Interpreter- Cincinnati, OH
...interpreters to provide in-person interpretation services throughout the Greater Cincinnati area.... ...students during testing. If you are bilingual and passionate about supporting your... ...Bilingual proficiency (English and another language) Strong communication...
Bilingual
English language skills
For contractors
Flexible hours
Weekday work
Affordable Language Services
Cincinnati, OH
2 days ago
Entry-Level Lube Tech
...every milestone.As an Entry-level Lube Technician, you will help drive the continued... ...impeccable preventive maintenance service. You will act as a trusted advisor... ...periods of time and climb stairs. English/Spanish speaking bilinguals preferred, otherwise English fluency...
Bilingual
English language skills
Full time
Part time
Flexible hours
Valvoline
Middletown, OH
2 days ago
Bilingual (German/English) Audit Manager
...Bilingual (German/English) Audit Manager / Business DeveloperWe seek an experienced audit manager with 5–10 years in public accounting and fluent... ....Use technology to enhance collaboration, learning, and service delivery.Maintain professional education and continually expand...
Bilingual
English language skills
Full time
Work at office
Immediate start
Staff Financial Group
Cincinnati, OH
3 days ago
Remote Pharmacy Support Specialist
...explanations. Responsibilities include first-level support via phone, email, or fax, documenting issues, and escalating when needed. Requires Pharmacy Technician experience, HIPAA certification, and call-center background; bilingual English/Spanish is a #J-18808-Ljbffr...
Bilingual
English language skills
Contract work
Remote work
IQVIA
Cincinnati, OH
5 days ago
French Interpreter (Bilingual) - Flexible In-Person Roles
...A language services provider is seeking fluent French-English interpreters for in-person assignments in Cincinnati, Ohio. As an independent contractor, you will support your community by providing interpretation services in diverse settings, including schools and hospitals...
Bilingual
English language skills
For contractors
Flexible hours
Affordable Language Services
Cincinnati, OH
3 days ago
On-Site French Interpreter - Flexible Schedule
$18 - $25 per hour
...About the Role Lango is currently seeking fluent French-English bilinguals located in or near Cincinnati, Ohio to join our network of... ...interpretation in schools, hospitals, courts, and social service settings-helping eliminate language barriers and promote access...
Bilingual
English language skills
Hourly pay
Contract work
For contractors
Freelance
Remote work
Monday to Friday
Flexible hours
Weekend work
Afternoon shift
Affordable Language Services
Cincinnati, OH
2 days ago
Japanese Interpreters (Independent Contractors)
...interpreters to provide in-person interpretation services throughout the Greater Cincinnati area.... ...students during testing. If you are bilingual and passionate about supporting your... ...Bilingual proficiency (English and another language) Strong communication...
Bilingual
English language skills
For contractors
Immediate start
Flexible hours
Weekday work
Affordable Language Services
Cincinnati, OH
4 hours ago
Bilingual Sales Representative
...like monetary and top-performer incentive trips. ~ Bilingual speaking ability in Spanish and English strongly preferred. ~2+ years of related outside... ...brand sales objectives. May also supports customer service activities for regional and/or national chain customers...
Bilingual
English language skills
Full time
Work at office
Local area
Performance Foodservice
Cincinnati, OH
1 day ago
In-Person French Interpreter - Cincinnati
...A leading language services provider is seeking fluent French Interpreters for independent contracting work in Cincinnati, OH. Candidates... ..., educational, and legal settings. This role requires being bilingual in English and French, having at least a high school diploma, and...
Bilingual
English language skills
Remote work
Affordable Language Services
Cincinnati, OH
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician - Bilingual Mandarin/English. Be the first to apply!