Ability Analyst

Ability Analyst - C410AN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available. The Ability Analyst, quickly investigates claims to determine if the insured person qualifies for Leave benefits. The Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements. Work Arrangement: This role will have a Hybrid work schedule. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Scottsdale, AZ, Naperville, IL, Alpharetta, GA and Sunrise, FL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). RESPONSIBILITIES: Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the FMLA claim Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives QUALIFICATIONS: 2 + years of experience providing quality customer service is required 2+ years of claim experience is a plus HS Diploma/GED required; Associate or Bachelor’s Degree is a plus Medical terminology experience is a plus Highly-organized problem solver Professional verbal and written communication skills Ability to excel in an ever changing high-volume environment Readily able to champion change and innovation Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment Ability to thrives in a structured team environment Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $46,222 - $69,333 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day. About Us Our Culture What It’s Like to Work Here Perks & Benefits Legal Notice Accessibility Statement Producer Compensation EEO Privacy Policy California Privacy Policy Your California Privacy Choices International Privacy Policy Canadian Privacy Policy Unincorporated Areas of LA County, CA (Applicant Information) MA Applicant Notice Hartford India Prospective Personnel Privacy Notice Electronic Monitoring Policy