Automotive Front Counter Assistant

Job Description

Job Description

?? LOVES MAKING PEOPLE SMILE? READY TO BE THE HEARTBEAT OF AN ELITE TEAM? Position: Front Counter Assistant (Customer Experience Specialist & Shop Coordinator) Company: Walker Automotive Inc. Location: Elkton, KY Type: Full-Time | High-Energy | Growth-Oriented Are You Ready to Deliver the "WOW" Factor?

Most people dread taking their car to the shop. We’re changing that forever.

At Walker Automotive , we aren't just in the auto repair business—we are in the people business . We put people before profits, build genuine relationships, and turn stressful car troubles into world-class customer experiences.

We are searching for an energetic, wildly organized, and positive Front Counter Assistant to be the welcoming face of our front office and the ultimate engine driving our shop workflow!

As our Front Counter Assistant, you are the crucial link between our customers, Service Advisors, and technicians. You’ll keep the energy high and the shop flowing seamlessly:

• ? Be the Ultimate Host: Roll out the red carpet for every client. Keep our front office sparkling clean, welcoming, and stocked with awesome snacks and drinks!

• ? Deliver 5-Star Service: Support our Service Advisors by answering phones with a smile, booking appointments, replying to texts/emails, and following up with clients to ensure total satisfaction.

• ?? Be a Parts Pro: Order, check-in, and stage parts in designated bins so our master technicians never miss a beat. You'll handle receiving, managing cores, and prepping daily fluids.

• ?? Master "The Walker Way": Track repair orders, keep detailed system notes, update clients on vehicle status, and jump in to help wherever needed—from shuttling a client home to hunting down a specialty part.

• Customer-First Spirit: 1+ years in sales, customer service, or automotive parts with a proven passion for connecting with people.

• Master Multi-Tasker: Top-tier organizational skills to handle the hustle and bustle of a fast-paced, distraction-filled shop without breaking a sweat!

• Stellar Communicator: Exceptional phone voice, fluent written/spoken English, and strong negotiation skills when dealing with vendors.

• Tech-Savvy: Comfortable with Windows PCs, typing 30+ WPM , email/office software, and learning shop management tech (bonus points for Tekmetric experience!).

• On the Move: Ability to get in/out of various vehicles, lift parts, and possess a valid driver's license with a clean record to drive our shuttle.

• People First Culture: We value our team as much as our customers. No corporate coldness here—you are part of a supportive, democracy-led family.

• Dynamic & Fun Environment: No two days are ever the same! You’ll work alongside the best in the industry in a fast-paced, high-reward atmosphere.

• Real Impact & Growth: Your hard work directly impacts our clients' safety, our team's success, and the shop's growth!

If you're ready to bring your energy, organization, and passion to a team that truly appreciates you, we want to meet you!

?? Apply today and help us build something extraordinary at Walker Automotive!