Universal Associate

Universal Associate

Georgia United Credit Union regularly evaluates market data to establish salary ranges that enable us to offer the best, competitive compensation package for our positions. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, internal alignment and other job-related factors. Starting salary $20.00 per hour depending on experience and qualification.

Essential Duties:

• Platinum Member Service: Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
• Present and explain credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes.
• Assist with the escalation of complex transactions when required.
• Inform members about credit union technology services and offerings.
• Assist members with troubleshooting technology-related transactions and issues.
• Maintain the credit union's professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.
• Identify, recommend, and promote products and services to build financial relationships in alignment with the credit union's business strategy.
• Counsel members regarding money management and financial matters.
• Demonstrate awareness and commitment to achieving credit union, branch, and individual goals.
• Use consultative conversations to assess member needs and recommend appropriate products and services to meet or exceed these goals.
• Promote and establish strong, positive, and productive working relationships within the organization by committing to the company's purpose, mission, and core values.

Compliance and Operational Standards:

• Interview and gather preliminary documents to originate, process, and close consumer loans.
• Evaluate and verify loan applications and credit criteria.
• Compute debit ratios, verify employment and income, determine collateral value and recommend loans for approval.
• Notifies applicants of loan decisions and requests additional information if required.
• Coordinate and process loan closings, ensuring that each loan is promptly and properly prepared, documented, processed, and disbursed according to the credit union's loan quality standards.
• Assist in servicing loans by processing items such as payoffs, refinances, loan workout arrangements, address changes, payment extensions, collateral releases and payment due date changes.
• Process transactions that cannot be completed through automated channels in the branch.
• Maintain a balancing record that meets established standards for transactions performed.
• Assist members with the ATM+ machines as required.
• Complete branch operational duties, including ensuring branch security procedures are followed, assisting with monthly branch audit responsibilities, assisting with the internal review checklist, and compiling reports as required.
• Assist with controlling branch cash, including balancing cash drawers, the branch vault, cash recyclers, cash orders, and balancing the ATM+ machines as required.
• Identify and report/escalate potentially fraudulent activity, keeping the manager informed of activities and significant concerns while maintaining member information and privacy.
• Complete special projects and other duties as assigned.

Statement of Understanding: This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes. Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not pose undue hardship to the organization or create significant health or safety risks. Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment relationship at any time, for any reason not prohibited by law.

Equal Employment Opportunity (EEO): Georgia United is committed to providing equal employment opportunities and fostering a workplace where all individuals have the chance to succeed. We consider all qualified applicants for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value the unique perspectives and contributions that each team member brings to our organization, believing that a diverse and inclusive workforce strengthens our credit union. E-Verify: Georgia United participates in the U.S. Department of Homeland Security's E-Verify program.

Skills

Required:

• Member-first Mentality
• Advanced Customer Service
• Advanced Sales
• Advanced Interpersonal Skills
• Advanced Time Management
• Intermediate Critical Thinking
• Intermediate Team Player

Behaviors

Required:

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Education

Required: High School or better.

Experience

Required: 1 year: At least one year of experience in a service-oriented role. 1 year: Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.

Preferred: Previous cash-handling experience in a financial institution is preferred. Strong math skills preferred.