Hospitality & Retreats Manager

What You'll Do With a focus on guest experience, the Hospitality & Retreats Manager provides leadership and daily guidance for housekeeping and retreat operations, including developing relationships with individuals and groups, internal/external professional communication, and leadership in event planning and execution. At Camp Eden Wood, the manager is also responsible for office cleanliness, administration, and organizational duties. Camp Eden Wood has overnight accommodation for 90+ people. Key responsibilities Lead, supervise, train, and mentor Housekeeping and Retreat team members. Schedule and manage day-to-day housekeeping and retreat operations. Partner directly with retreat leaders and guests to plan events and provide support before, during, and after their stay. Coordinate guest needs with internal departments, including Facilities and other camp teams. Lead guest experience initiatives and foster positive relationships with individuals and groups. Develop and maintain Camping Together relationships at the designated location. Provide hosting services and on-call leadership support for retreat groups. Assist with cleaning cabins, lodging facilities, and common areas, particularly during Summer Camp. Operate the camp Canteen during Summer Camp sessions and as needed throughout the year. Perform administrative duties such as mail collection, ordering office supplies, and maintaining office organization. Communicate departmental updates and needs to leadership. Perform other duties and special projects as assigned. What You'll Bring Bachelor's degree in Hospitality, Business, Recreation, or a related field, or an equivalent combination of education and experience. At least two years of customer service experience. At least two years of supervisory or leadership experience. Experience using Microsoft Office applications, including Outlook, Word, and Excel. Strong organizational, communication, and time management skills. Ability to build positive relationships with guests, retreat leaders, staff, and community partners. Ability to pass the organization's required background study. Why You'll Love It Make a meaningful impact by creating memorable retreat and camp experiences for guests of all ages. Lead a team that helps provide hospitality, comfort, and connection in a beautiful camp setting. Enjoy a diverse role that combines guest services, event coordination, team leadership, and operations management. Work in a collaborative environment where relationships and service are highly valued. Spend time both indoors and outdoors while supporting a vibrant retreat and camp community. Skills You\'ll Use Leadership and team development Guest services and hospitality management Event planning and coordination Relationship building and customer service Organization and time management Communication and problem-solving Administrative and office management Cross-department collaboration Housekeeping and retreat operations management Work Environment & Physical Requirements Work both indoors and outdoors in a camp and retreat setting. Walk, stand, sit, bend, climb, balance, stoop, kneel, crouch, crawl, and move throughout the workday. Frequently use hands and fingers to operate equipment and handle supplies. Communicate effectively in person, by phone, and electronically. Lift and carry up to 50 pounds. Travel to other locations as needed. Work a flexible schedule that includes evenings, weekends, and occasional holidays based on retreat and camp needs. About True Friends True Friends is a nonprofit organization providing life-changing experiences that enhance independence and self-esteem for children and adults with disabilities. True Friends\' programs include camp, respite, retreats, team building, therapy and adaptive riding, and travel; serving over 25,000 individuals annually. #J-18808-Ljbffr True Friends