Road Breakdown Agent

Benefits

EXCELLENT ADVANTAGES AHEAD

AMAZING PAY OPPORTUNITIES

1.5x for overtime after 40 hours Advancement opportunities available Apprenticeship program also available Big Blue Brigade (Community Volunteer Program)

ADVANTAGES OF WORKING WITH TEAM BLUE

Tuition reimbursement program Career Currency Program - earn graduate or college credit (family eligible) Positive Caring Culture

ADDITIONAL BENEFITS

Vision, Critical Illness, Hospital Indemnity, Short Term Disability, Long Term Disability Insurance as well as FSA and HSA account options Paid time off Holiday pay Referral bonus 401(k) company match of one-half of your first 6% contribution Employee stock purchase plan On-site fitness facilities at select locations Wellness Program Employee Assistance Program Road Breakdown Agents assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs. This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment. This is an in office position. Shift Schedule 7am-5pm - four 10-hour days with a Saturday or Sunday 1pm-11pm - four 10-hour days with a Saturday or Sunday 9pm-7am - four 10-hour days with a Saturday or Sunday Responsibilities Answer telephone breakdown calls reported by company drivers or customers and input related information into the computer system Review and authorize all purchases, repairs, and purchase receipts by drivers, track warranty repairs, truck recalls, and notify the Operations department of trucks due for service Communicate with repair facilities or repair shops to monitor repair progress and close billing charges and purchase order jobs Review and approve computer-transmitted reports by drivers via satellite communication for on-the-road repairs Receive and send fax requests to shops pertaining to billing or repair instructions Coordinate with the Operations department routing to get loads to repair shops or to terminals for repairs or downtime Communicate with outside terminals through the computer system to notify of repairs needed or check repairs done to designated trucks Perform other related duties as assigned by supervisory personnel Knowledge, Skills, and Abilities Knowledge of D.O.T. regulations Ability to communicate with drivers, customers, and repair facilities in a professional and courteous manner Strong knowledge of both tractor and trailer mechanical training Skill in operating a computer terminal Strong decision making skills Knowledge of U.S. geography Skill in typing (35-45 wpm) Knowledge of various repair vendors, their capabilities, and locations throughout the U.S. usually gained through practical experience and on-the-job training Education and Experience High school graduate or equivalent experience Two to three years transportation industry experience preferred One to two years AS400 and/or computer experience preferred One to two years mechanical training experience preferred Physical Requirements Seeing and hearing: read documents, computer screen answer phones, 75-100% Standing and walking: 0-24% Climbing, stooping, squatting, and kneeling: 0-24% Dexterity: utilizing phone, typing, and writing: 75-100% Lift more than 0 pounds: 0-24% Equal Employment Opportunity Statement Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, veteran status, or other status protected by law. We encourage applicants of all ages as we do not discriminate based on an applicant's age. Benefits Eligibility We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage. Privacy and Consent By clicking "Submit" you are expressly consenting to our Privacy Policy (available at and to Werner Enterprises, Inc., its representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy. #J-18808-Ljbffr Werner